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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering and supporting desktop, server, networking, virtualization, and cloud infrastructure environments, with a strong focus on Microsoft 365 services and security best practices. Proven ability to mentor technical staff, resolve advanced support issues, and develop operational documentation and processes.
Highest-signal resume keywords
Microsoft 365 AdministrationNetworking ExperienceInfrastructure SupportMentoring Technical StaffCloud Infrastructure Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Server AdministrationHyper-V AdministrationVMware TroubleshootingPowerShell ScriptingFirewall AdministrationDNS ManagementDHCP ManagementVPN ConfigurationIdentity and Access ManagementBackup and Disaster Recovery Solutions
Soft Skills
Technical GuidanceKnowledge SharingClient ConsultationProblem SolvingTeam Collaboration
Tools & Technologies
Microsoft Entra IDExchange OnlineSharePointTeamsIntuneSonicWallMerakiWatchGuardConnectWiseDatto
Certifications & Qualifications
CompTIA Network+CompTIA Security+AZ-900AZ-104MS-102CCNAAI-103
Industry Keywords
Managed Services ProviderMulti-Client IT EnvironmentSecurity Best PracticesZero Trust ConceptsAI-Enabled Productivity Solutions
Tech Stack
Tools & technologiesAzureCloudDNSFirewallsSwitchingVMware
About the role
Key responsibilities & impact- Administer and support desktop, server, networking, virtualization, Microsoft 365, and cloud infrastructure environments
- Maintain security best practices across client environments
- Provide advanced technical support and resolve escalated administrator-level issues
- Work assigned tickets in SLA order and minimize disruption to customer operations
- Serve as the primary escalation resource for Systems Technicians
- Support advanced service desk, field, server, network, cloud, and line-of-business application issues
- Escalate complex multi-domain or engineering-level issues to Systems Engineers
- Consult with internal and external stakeholders regarding client environments
- Mentor Systems Technicians and provide technical guidance
- Develop processes and knowledge base articles
- Provide advanced end-user, server, networking, virtualization, Microsoft 365, and cloud troubleshooting
- Administer servers, workstations, firewalls, switches, wireless access points, virtualization platforms, and cloud technologies
- Support Exchange Online, SharePoint, Teams, Intune, and Microsoft Entra ID
- Troubleshoot firewall, VLAN, DNS, DHCP, VPN, wireless, and connectivity issues
- Support backup, disaster recovery, documentation, ticketing, remote management, and monitoring platforms
- Adhere to and create Standard Operating Procedures
- Assist with onboarding, training, and development of technical team members
- Promote approved AI tools and share AI-driven productivity techniques with Systems Technicians
- Elevate team capability through knowledge sharing and standardization of best practices
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Technology, or related field preferred (or equivalent experience)
- Valid driver’s license
- At least one intermediate certification preferred, such as CompTIA Network+, CompTIA Security+, AZ-900, AZ-104, MS-102, CCNA, or AI-103
- 3-5 years of progressively responsible experience supporting infrastructure, end-user technologies, networking, virtualization, Microsoft 365, and cloud platforms
- Demonstrated success supporting client environments, serving as a technical escalation resource, and resolving advanced infrastructure and end-user support issues
- Experience mentoring junior technical staff, providing technical guidance, and contributing to documentation and operational best practices
- Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT environment preferred
- Administration and troubleshooting of Windows Server and Windows Workstation environments
- Strong Microsoft 365 administration experience, including Exchange Online, SharePoint, Teams, Intune, and related services
- Strong understanding of identity and access management, including Active Directory, Microsoft Entra ID, password resets, permissions, and user lifecycle support
- Working knowledge of Microsoft 365 security best practices and Zero Trust concepts
- Experience administering and troubleshooting Hyper-V and VMware
- Azure administration and cloud infrastructure support
- Networking experience including firewall administration, wireless access points, network segmentation, routing concepts, DNS, DHCP, VPN, VLANs, and Layer 2/3/4 switching
- Experience with SonicWall, Meraki, WatchGuard, Auvik, or similar technologies
- Experience with ConnectWise, ConnectWise RMM/Automate, IT Glue, or similar technologies
- Experience administering Datto, Veeam, or similar backup and disaster recovery solutions
- PowerShell scripting and automation concepts
- Working knowledge of Microsoft Copilot and AI-enabled administration tools
- Understanding of security, governance, and data protection considerations related to AI-enabled workplace technologies
- Ability to assist clients and internal teams in adopting AI-enabled productivity solutions and best practices
Benefits
Comp & perks- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program