Systems Administrator

Integris

. Work assigned tickets in SLA order .

Posted 10/21/2026full-timeCalifornia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting and administering Microsoft 365 services, including Exchange Online, SharePoint, and Teams, while providing advanced troubleshooting for networking and cloud environments. Proven ability to mentor technical staff and develop operational best practices in a multi-client IT environment.

Highest-signal resume keywords

Microsoft 365 AdministrationNetworking TroubleshootingInfrastructure SupportMentoring Technical StaffCloud Infrastructure Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Server AdministrationPowerShell ScriptingHyper-VVMwareBackup and Disaster Recovery SolutionsIdentity and Access ManagementNetworking (DNS, DHCP, VPN)Firewall AdministrationVirtualization PlatformsAI-Enabled Administration Tools

Soft Skills

Technical GuidanceCollaborationCustomer SupportMentoringTraining Development

Tools & Technologies

ConnectWiseDattoVeeamSonicWallMerakiWatchGuardAuvikMicrosoft Entra IDIT GlueMicrosoft Copilot

Certifications & Qualifications

AI-103CCNAMS-102AZ-104AZ-900CompTIA Security+CompTIA Network+

Industry Keywords

ITILMulti-Client IT EnvironmentOperational Best PracticesTechnical Escalation ResourceEnd-User Technologies

Tech Stack

Tools & technologies

AzureCloudDNSFirewallsSwitchingVMware

About the role

Key responsibilities & impact

Work assigned tickets in SLA order
Assess, plan, troubleshoot, and resolve administrator-level issues
Serve as the primary escalation resource for Systems Technicians
Support advanced service desk, field, server, network, cloud, and line-of-business application issues
Escalate complex multi-domain or engineering-level issues to Systems Engineers
Provide technical consultations to internal and external stakeholders
Mentor Systems Technicians and follow up on escalations
Develop processes and knowledge base articles
Provide advanced support for end users, servers, networking, virtualization, Microsoft 365, and cloud environments
Administer client infrastructure including servers, workstations, firewalls, switches, wireless access points, virtualization platforms, and cloud technologies
Support Microsoft 365 services including Exchange Online, SharePoint, Teams, Intune, and Microsoft Entra ID
Troubleshoot networking, connectivity, firewall, VLAN, DNS, DHCP, VPN, and wireless issues
Support backup, disaster recovery, documentation, ticketing, remote management, and monitoring platforms
Collaborate with colleagues to address emergent technical problems
Apply ITIL concepts and follow or create Standard Operating Procedures
Provide technical guidance and coaching to Systems Technicians
Assist with onboarding, training, and development of technical team members
Contribute to training materials and knowledge base documentation
Promote effective use of approved AI tools and share AI-driven productivity techniques
Participate in an on-call rotation, including evenings, weekends, and holidays, as assigned
Provide customer support by phone, email, remotely, and onsite

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or related field preferred (or equivalent experience)
Valid driver’s license
At least one intermediate certification preferred, such as AI-103, CCNA, MS-102, AZ-104, AZ-900, CompTIA Security+, or CompTIA Network+
3-5 years of progressively responsible experience supporting infrastructure, end-user technologies, networking, virtualization, Microsoft 365, and cloud platforms
Demonstrated success supporting client environments, serving as a technical escalation resource, and resolving advanced infrastructure and end-user support issues
Experience mentoring junior technical staff, providing technical guidance, and contributing to documentation and operational best practices
Experience working within an MSP, consulting, or multi-client IT environment preferred
Administration and troubleshooting of Windows Server and Windows Workstation environments
Strong Microsoft 365 administration experience, including Exchange Online, SharePoint, Teams, Intune, and related services
Understanding of identity and access management, including Active Directory, Microsoft Entra ID, password resets, permissions, and user lifecycle support
Working knowledge of Microsoft 365 security best practices and Zero Trust concepts
Experience with Hyper-V and VMware
Azure administration and cloud infrastructure support
Networking experience including firewall administration, wireless access points, network segmentation, routing, DNS, DHCP, VPN, VLANs, and Layer 2/3/4 switching
Experience with SonicWall, Meraki, WatchGuard, Auvik, or similar technologies
Experience with ConnectWise, ConnectWise RMM/Automate, IT Glue, or similar technologies
Experience administering backup and disaster recovery solutions, including Datto, Veeam, or similar technologies
PowerShell scripting and automation concepts
Working knowledge of Microsoft Copilot and AI-enabled administration tools
Ability to leverage approved AI solutions for troubleshooting, documentation, operational efficiency, and knowledge management
Understanding of security, governance, and data protection considerations related to AI-enabled workplace technologies
Ability to assist clients and internal teams in adopting AI-enabled productivity solutions and best practices
Willingness to work PST, 8AM-5PM

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401K Retirement Plan
Minimum 4 Weeks of Paid Time Off (PTO)
Birthday PTO
Paid Holidays
Paid Time Off for Volunteering
Short-Term and Long-Term Disability Insurance
Life Insurance
Supplemental Insurance
Employee Assistance Program