Systems Administrator

Integris

. Work assigned tickets in order of SLA .

Posted 9/29/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and Intune, while providing advanced support for infrastructure, networking, and cloud technologies. Proven ability to mentor technical staff, develop documentation, and implement best practices in a multi-client IT environment.

Highest-signal resume keywords

Microsoft 365 AdministrationNetworking TroubleshootingInfrastructure SupportMentoring Technical StaffCloud Technologies Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft 365Windows Server AdministrationNetworkingVirtualizationPowerShell ScriptingBackup and Disaster RecoveryIdentity and Access ManagementAzure AdministrationHyper-VVMware

Soft Skills

Technical GuidanceCollaborationCoachingDocumentation DevelopmentKnowledge Sharing

Tools & Technologies

ConnectWiseDattoVeeamSonicWallMerakiWatchGuardAuvikIT GlueMicrosoft Entra IDAI Tools

Certifications & Qualifications

CompTIA Network+CompTIA Security+AZ-900AZ-104MS-102CCNAAI-103

Industry Keywords

Managed Services ProviderMulti-Client IT EnvironmentStandard Operating ProceduresZero Trust ConceptsSecurity Best Practices

Tech Stack

Tools & technologies

AzureCloudDNSFirewallsSwitchingVMware

About the role

Key responsibilities & impact

Work assigned tickets in order of SLA
Assess, plan, troubleshoot, and resolve administrator-level issues
Serve as the primary escalation resource for the Systems Technician technical team
Support advanced service desk, field, server, network, cloud, and line-of-business application issues
Escalate complex multi-domain or engineering-level issues to Systems Engineers
Provide technical consultations to internal and external stakeholders
Mentor Systems Technicians and follow up on escalations
Develop processes and knowledge base articles
Provide advanced end-user, server, networking, virtualization, Microsoft 365, and cloud support
Administer and support client infrastructure, including servers, workstations, firewalls, switches, wireless access points, virtualization platforms, and cloud technologies
Support Microsoft 365 administration, including Exchange Online, SharePoint, Teams, Intune, and Microsoft Entra ID
Troubleshoot networking, connectivity, firewall, VLAN, DNS, DHCP, VPN, and wireless issues
Support backup, disaster recovery, documentation, ticketing, remote management, and monitoring platforms
Collaborate with colleagues to address emergent technical problems
Follow and create Standard Operating Procedures
Provide technical guidance and coaching to Systems Technicians
Assist with onboarding, training, and development of technical team members
Create training materials and knowledge base documentation
Promote effective use of approved AI tools and share AI-driven productivity techniques
Elevate team capability through knowledge sharing and standardized best practices

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or related field preferred (or equivalent experience)
Valid driver’s license
At least one intermediate certification preferred, such as CompTIA Network+, CompTIA Security+, AZ-900, AZ-104, MS-102, CCNA, or AI-103
3–5 years of progressively responsible experience supporting infrastructure, end-user technologies, networking, virtualization, Microsoft 365, and cloud platforms
Demonstrated success supporting client environments, serving as a technical escalation resource, and resolving advanced infrastructure and end-user support issues
Experience mentoring junior technical staff, providing technical guidance, and contributing to documentation and operational best practices
Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT environment preferred
Administration and troubleshooting of Windows Server and Windows Workstation environments
Strong Microsoft 365 administration experience, including Exchange Online, SharePoint, Teams, Intune, and related services
Strong understanding of identity and access management, including Active Directory, Microsoft Entra ID, password resets, permissions, and user lifecycle support
Working knowledge of Microsoft 365 security best practices and Zero Trust concepts
Experience administering and troubleshooting Hyper-V and VMware
Azure administration and cloud infrastructure support, including virtual machines, storage, backup, and related cloud services
Networking experience including firewall administration, wireless access points, network segmentation, routing concepts, DNS, DHCP, VPN, VLANs, and Layer 2/3/4 switching
Experience with SonicWall, Meraki, WatchGuard, Auvik, or similar technologies
Experience with ConnectWise, ConnectWise RMM/Automate, IT Glue, or similar technologies
Experience administering backup and disaster recovery solutions, including Datto, Veeam, or similar technologies
PowerShell scripting and automation concepts
Working knowledge of Microsoft Copilot and AI-enabled administration tools
Ability to leverage approved AI solutions for troubleshooting, documentation, operational efficiency, and knowledge management
Understanding of security, governance, and data protection considerations related to AI-enabled workplace technologies
Ability to assist clients and internal teams in adopting AI-enabled productivity solutions and best practices

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401K Retirement Plan
Minimum 4 Weeks of Paid Time Off (PTO)
Birthday PTO
Paid Holidays
Paid Time Off for Volunteering
Short-Term and Long-Term Disability Insurance
Life Insurance
Supplemental Insurance
Employee Assistance Program