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Tech Stack
Tools & technologiesAzureCloudDNSFirewallsSwitchingVMware
About the role
Key responsibilities & impact- Administer and support desktop, server, networking, virtualization, Microsoft 365, and cloud infrastructure environments
- Provide advanced technical support and resolve escalated administrator-level issues
- Work assigned tickets according to SLA and minimize disruption to customer operations
- Serve as the primary escalation resource for Systems Technicians
- Support advanced service desk, field, server, network, cloud, and line-of-business application issues
- Escalate complex multi-domain or engineering-level issues to Systems Engineers
- Provide technical consultations to internal and external stakeholders
- Mentor Systems Technicians and provide guidance on escalations
- Develop processes and knowledge base articles
- Provide advanced end-user, server, networking, virtualization, Microsoft 365, and cloud troubleshooting
- Administer client infrastructure including servers, workstations, firewalls, switches, wireless access points, virtualization platforms, and cloud technologies
- Support Microsoft 365 administration, including Exchange Online, SharePoint, Teams, Intune, and Microsoft Entra ID
- Troubleshoot networking, connectivity, firewall, VLAN, DNS, DHCP, VPN, and wireless issues
- Support backup, disaster recovery, documentation, ticketing, remote management, and monitoring platforms
- Collaborate with colleagues to address emergent technical problems
- Apply ITIL concepts and follow or create Standard Operating Procedures
- Assist with onboarding, training, and development of technical team members
- Contribute to training materials and knowledge base documentation
- Promote responsible use of approved AI tools and share AI-driven productivity techniques
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Technology, or related field preferred (or equivalent experience)
- Valid driver’s license
- At least one intermediate certification preferred, such as AI-103, CCNA, MS-102, AZ-104, AZ-900, CompTIA Security+, or CompTIA Network+
- 3-5 years of progressively responsible experience supporting infrastructure, end-user technologies, networking, virtualization, Microsoft 365, and cloud platforms
- Demonstrated success supporting client environments, serving as a technical escalation resource, and resolving advanced infrastructure and end-user support issues
- Experience mentoring junior technical staff and contributing to documentation and operational best practices
- Experience within an MSP, consulting, or multi-client IT environment preferred
- Administration and troubleshooting of Windows Server and Windows Workstation environments
- Strong Microsoft 365 administration experience, including Exchange Online, SharePoint, Teams, Intune, and related services
- Understanding of identity and access management, including Active Directory and Microsoft Entra ID
- Working knowledge of Microsoft 365 security best practices and Zero Trust concepts
- Experience with Hyper-V and VMware
- Azure administration and cloud infrastructure support
- Networking experience including firewall administration, wireless access points, network segmentation, routing, DNS, DHCP, VPN, VLANs, and Layer 2/3/4 switching
- Experience with SonicWall, Meraki, WatchGuard, Auvik, or similar technologies
- Experience with ConnectWise, ConnectWise RMM/Automate, IT Glue, or similar technologies
- Experience administering backup and disaster recovery solutions such as Datto or Veeam
- PowerShell scripting and automation concepts
- Working knowledge of Microsoft Copilot and AI-enabled administration tools
- Understanding of security, governance, and data protection considerations related to AI-enabled workplace technologies
- Ability to assist with adoption of AI-enabled productivity solutions and best practices
Benefits
Comp & perks- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program