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Integris

Systems Technician

Integris

. Provide frontline technical support for single end-user issues involving personal computers, printers, Microsoft 365, Windows applications, mobile devices, and basic connectivity .

Posted 9/15/2026full-timeEndicott • New York • United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates foundational technical support capabilities, including troubleshooting of Microsoft 365 applications, Windows operating systems, and basic networking issues. Proficient in customer communication and documentation practices to enhance service quality and operational efficiency.

Highest-signal resume keywords
Technical Support ExperienceMicrosoft 365 AdministrationWindows Workstation TroubleshootingNetworking FundamentalsTicketing Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical SupportTroubleshootingMicrosoft 365Windows Operating SystemsNetworkingActive DirectoryAzure Cloud ConceptsEndpoint ManagementCybersecurity Best PracticesAI-Assisted Tools
Soft Skills
Customer CommunicationService QualityProfessionalismCollaborationDocumentation
Tools & Technologies
ConnectWiseIntuneConnectWise AutomateWatchGuardMeraki
Certifications & Qualifications
CompTIA A+Google IT Support Professional CertificateMicrosoft FundamentalsCompTIA Network+
Industry Keywords
Managed Services ProviderHelp Desk SupportDesktop SupportCall Center SupportField Support

Tech Stack

Tools & technologies
AzureCloudCyber SecurityDNSITSMTCP/IP

About the role

Key responsibilities & impact
  • Provide frontline technical support for single end-user issues involving personal computers, printers, Microsoft 365, Windows applications, mobile devices, and basic connectivity
  • Serve as the initial point of contact for client technical assistance through phone, email, and the client portal
  • Work assigned tickets in order of SLA
  • Answer inbound support calls, create service tickets, and document, categorize, and prioritize requests
  • Troubleshoot and resolve frontline technical issues efficiently to minimize disruption to customer operations
  • Escalate advanced or unresolved issues to Systems Administrators or Systems Engineers
  • Document technical work comprehensively for accurate client billing and ongoing support
  • Communicate ticket status, troubleshooting steps, next steps, and resolution details to clients
  • Collaborate with Systems Administrators, Systems Engineers, and other technical team members
  • Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities
  • Support configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies
  • Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, Exchange Online, Teams, and SharePoint support
  • Troubleshoot connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services
  • Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools
  • Follow IT service management processes and Standard Operating Procedures
  • Maintain documentation and contribute to knowledge base articles and SOP updates
  • Participate in training, coaching, and certification pathways
  • Use approved AI solutions responsibly to improve learning, troubleshooting efficiency, documentation quality, and customer outcomes
  • Develop foundational technical knowledge for potential progression into Systems Administrator responsibilities

Requirements

What you’ll need
  • Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience)
  • Valid driver’s license
  • Entry-level certifications preferred, including CompTIA A+, Google IT Support Professional Certificate, Microsoft Fundamentals certifications, and CompTIA Network+
  • 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles
  • Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology
  • Experience delivering customer-facing support with professionalism, communication, and service quality
  • Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment preferred
  • Administration and troubleshooting of Windows workstation environments
  • Basic Microsoft 365 administration and end-user support
  • Basic Active Directory and Microsoft Entra ID user administration
  • Basic understanding of Azure cloud concepts and Microsoft cloud services
  • Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting
  • Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms
  • Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies
  • Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies
  • Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment
  • Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information
  • Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions
  • Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes

Benefits

Comp & perks
  • Medical, Dental, and Vision Insurance
  • 401K Retirement Plan
  • Minimum 4 Weeks of Paid Time Off (PTO)
  • Birthday PTO
  • Paid Holidays
  • Paid Time Off for Volunteering
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • Supplemental Insurance
  • Employee Assistance Program
  • Training, coaching, and certification pathways
  • Potential progression into Systems Administrator responsibilities
  • Flexible work locations depending on business and client needs, including remote home office