Systems Technician

Integris

. Work assigned tickets in order of SLA .

Posted 11/4/2026full-timeCranbury • New Jersey • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in technical support and troubleshooting for Microsoft 365 applications, Windows operating systems, and basic networking issues. Capable of effective communication and documentation while adhering to IT service management processes.

Highest-signal resume keywords

Technical Support ExperienceMicrosoft 365 AdministrationNetworking FundamentalsCustomer-Facing SupportTicketing Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingMicrosoft 365 ApplicationsWindows Operating SystemsBasic NetworkingActive Directory AdministrationAzure Cloud ConceptsEndpoint ManagementCybersecurity Best PracticesDocumentation

Soft Skills

CommunicationProfessionalismService QualityCollaborationProblem-Solving

Tools & Technologies

ConnectWiseIntuneMicrosoft CopilotChat GPT EnterpriseRemote Support ToolsFirewall Support ToolsWireless Support Tools

Certifications & Qualifications

CompTIA Network+Microsoft FundamentalsGoogle IT Support Professional CertificateCompTIA A+

Industry Keywords

Managed Services ProviderHelp Desk SupportDesktop SupportIT Support RolesSLA Management

Tech Stack

Tools & technologies

AzureCloudCyber SecurityDNSITSMTCP/IP

About the role

Key responsibilities & impact

Work assigned tickets in order of SLA
Serve as the first point of contact for client support requests received through phone, email, and client portal
Answer inbound support calls, create service tickets, and ensure requests are documented, categorized, and prioritized
Troubleshoot and resolve frontline technical issues involving personal computers, printers, Microsoft 365, Windows applications, mobile devices, and basic connectivity
Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers
Document technical work comprehensively for accurate client billing and ongoing support
Communicate ticket status, troubleshooting steps, next steps, and resolution details to clients
Collaborate with Systems Administrators, Systems Engineers, and other technical team members
Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities
Support configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies
Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, Exchange Online, Teams, and SharePoint
Troubleshoot connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services
Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools
Follow IT service management processes and Standard Operating Procedures
Maintain documentation and contribute to knowledge base articles and SOP updates
Participate in an on-call rotation for critical systems and operations outside normal business hours, including evenings, weekends, and holidays
Develop technical capability through training, coaching, certification pathways, and responsible use of approved AI solutions
Build foundational knowledge for potential progression into Systems Administrator responsibilities

Requirements

What you’ll need

Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience)
Valid driver’s license
Entry-level certifications are preferred, including CompTIA Network+, Microsoft Fundamentals certifications, Google IT Support Professional Certificate, and CompTIA A+
1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles
Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology
Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality
Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred
Administration and troubleshooting of Windows workstation environments
Basic Microsoft 365 administration and end-user support
Basic Active Directory and Microsoft Entra ID user administration
Basic understanding of Azure cloud concepts and Microsoft cloud services
Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting
Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms
Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies
Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies
Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment
Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information
Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions
Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401K Retirement Plan
Minimum 4 Weeks of Paid Time Off (PTO)
Birthday PTO
Paid Holidays
Paid Time Off for Volunteering
Short-Term and Long-Term Disability Insurance
Life Insurance
Supplemental Insurance
Employee Assistance Program
Training, coaching, and certification pathways that support continued growth