Systems Technician

Integris

. Work assigned tickets in order of SLA .

Posted 9/17/2026full-timeAlbuquerque • New Mexico • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates foundational technical knowledge in IT support, including troubleshooting of Microsoft 365 applications, Windows environments, and basic networking issues. Proficient in client communication and documentation practices to enhance service quality and support outcomes.

Highest-signal resume keywords

Technical Support ExperienceMicrosoft 365 AdministrationNetworking FundamentalsTicketing Systems ProficiencyCustomer Service Excellence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingWindows AdministrationMicrosoft 365 SupportBasic NetworkingActive Directory AdministrationEndpoint ManagementRemote Support ToolsDocumentation PracticesAI-Assisted Support ToolsCybersecurity Best Practices

Soft Skills

Professional CommunicationService Quality FocusCollaborationProblem-SolvingAdaptability

Tools & Technologies

ConnectWiseIntuneMicrosoft CopilotChat GPT EnterpriseWatchGuardMeraki

Certifications & Qualifications

CompTIA A+Google IT Support Professional CertificateMicrosoft Fundamentals CertificationsCompTIA Network+

Industry Keywords

Managed Services ProviderIT Service ManagementSOPsClient SupportTechnical Documentation

Tech Stack

Tools & technologies

AzureCloudCyber SecurityDNSITSMTCP/IP

About the role

Key responsibilities & impact

Work assigned tickets in order of SLA
Serve as the first point of contact for client support requests received through phone, email, and client portal
Answer inbound support calls, create service tickets, and ensure requests are documented, categorized, and prioritized
Troubleshoot and resolve frontline technical issues involving personal computers, printers, Microsoft 365, Windows applications, mobile devices, and basic connectivity
Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers
Document technical work comprehensively to facilitate accurate client billing and ongoing support
Communicate ticket status, troubleshooting steps, next steps, and resolution details to clients
Collaborate with Systems Administrators, Systems Engineers, and other technical team members
Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities
Support configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies
Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, Exchange Online, Teams, and SharePoint support
Troubleshoot connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services
Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools
Follow established IT service management processes and Standard Operating Procedures (SOPs)
Maintain accurate documentation and contribute to knowledge base articles and SOP updates
Participate in training, coaching, and certification pathways
Leverage approved AI solutions responsibly to improve learning, troubleshooting efficiency, documentation quality, and customer outcomes
Develop foundational technical knowledge for potential progression into Systems Administrator responsibilities

Requirements

What you’ll need

Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience)
Valid driver’s license
Entry-level certifications preferred, including CompTIA A+, Google IT Support Professional Certificate, Microsoft Fundamentals certifications, or CompTIA Network+
1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles
Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology
Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality
Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment preferred
Administration and troubleshooting of Windows workstation environments
Basic Microsoft 365 administration and end-user support
Basic Active Directory and Microsoft Entra ID user administration
Basic understanding of Azure cloud concepts and Microsoft cloud services
Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting
Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms
Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies
Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies
Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment
Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information
Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions
Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401K Retirement Plan
Minimum 4 Weeks of Paid Time Off (PTO)
Birthday PTO
Paid Holidays
Paid Time Off for Volunteering
Short-Term and Long-Term Disability Insurance
Life Insurance
Supplemental Insurance
Employee Assistance Program
Training, coaching, and certification pathways
Flexible work location depending on business and client needs, including service desk, field, client site, Integris office, or remote home office