Account Specialist

Integrity Marketing Group LLC

. Serve as the main point of contact between agents and carriers .

Posted 10/14/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills, exceptional attention to detail, and effective problem-solving abilities. Capable of managing relationships, resolving conflicts, and delivering excellent customer service in a dynamic environment.

Highest-signal resume keywords

Verbal Communication SkillsWritten Communication SkillsCustomer Service SkillsConflict ResolutionProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention to DetailTeam PlayerOrganizational SkillsMultitasking AbilitiesSelf-Motivation

Industry Keywords

Agent SatisfactionRelationship ManagementFirst-Call ResolutionContractingCertificationEscalation Management

About the role

Key responsibilities & impact

Serve as the main point of contact between agents and carriers
Develop and nurture new and existing relationships to drive agent satisfaction and loyalty
Troubleshoot and resolve agent concerns, aiming for first-call resolution
Guide agents through contracting, certification, and carrier portals
Address escalations and resolve conflicts, involving leadership when necessary
Document interactions and maintain accurate records
Complete scheduled outreach calls and timely follow-ups
Continuously learn and improve service delivery
Perform additional tasks supporting business objectives

Requirements

What you’ll need

Strong verbal and written communication skills
Exceptional attention to detail
Proven track record as a team player
Organized, credible, and dependable
Ability to multitask in a dynamic environment
Problem-solving and collaborative solution skills
Customer service skills
Conflict resolution, active listening, and open-mindedness
Clear and accurate written communication
Organization and multitasking abilities
Self-motivation and initiative
Limited day travel with occasional overnight travel

Benefits

Comp & perks

Competitive compensation package
Benefits that provide peace of mind for employees and their families
Professional opportunities and career acceleration
Family-like, supportive work environment
Equal opportunity employment
Reasonable accommodations for qualified individuals with disabilities