Enrollment Operations Specialist

Integrity Marketing Group LLC

. Review and process consumer enrollment, termination, and cancellation requests .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing consumer enrollment processes, ensuring accuracy and timely execution while handling sensitive information. Proficient in using digital tools for workflow management and maintaining detailed records in high-volume environments.

Highest-signal resume keywords

Enrollment ProcessingRecord MaintenanceIssue ResolutionConsumer CommunicationZendesk Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enrollment ProcessingRecord MaintenanceIssue ResolutionData EntryProcess Documentation

Soft Skills

Attention to DetailProblem-SolvingCommunicationIndependenceAdaptability

Tools & Technologies

ZendeskCRM PlatformsDigital ToolsWorkflow Management Systems

Industry Keywords

Health Insurance OperationsACA EnrollmentConsumer EnrollmentOpen EnrollmentBroker Services

About the role

Key responsibilities & impact

Review and process consumer enrollment, termination, and cancellation requests
Identify and resolve enrollment errors, discrepancies, and missing information
Follow established processes for enrollment activity and sensitive consumer information
Contact consumers when additional information or action is required
Research issues and coordinate with internal teams
Escalate complex or high-risk issues with clear documentation
Maintain accurate enrollment records and communications in Zendesk or similar systems
Identify recurring issues and communicate trends or process gaps to management
Support the Enrollment Operations team during high-volume periods
Process enrollment work accurately, consistently, and on time
Take ownership, document actions clearly, and escalate issues appropriately

Requirements

What you’ll need

Experience managing detailed, process-driven work where accuracy and timely execution were essential
Experience identifying discrepancies, researching issues, and determining or coordinating appropriate next steps
Experience following established processes and handling sensitive or confidential information
Experience maintaining accurate records and documenting actions and communications in business systems
Experience communicating directly with consumers or customers and coordinating with internal teams
Experience working independently in a high-volume environment with changing priorities
Experience using technology and digital tools to manage workflows, records, and communications, including learning new systems as needed
Preferred: experience in health insurance operations, broker services, member support, or enrollment processing
Preferred: experience with ACA enrollment, Healthcare.gov, Covered California, Zendesk or similar CRM/support platforms, and high-volume Open Enrollment environments
Preferred: experience working effectively in a fully remote environment
Preferred: experience in a startup, small business, or similarly fast-paced environment
Availability for 40 hours per week, Monday–Friday, 8:00am–4:00pm PST
Must remain through the December 31, 2026 CCA enrollment deadline

Benefits

Comp & perks

Seasonal W-2 employment
Overtime eligible
Additional hours may be available during peak periods
Competitive compensation package
Benefits that support employees and their families
Professional opportunities and career advancement
Reasonable accommodations for qualified individuals with disabilities