Licensed Healthcare Agent

Integrity Marketing Group LLC

. Handle inbound and outbound calls with existing Medicare members, focused on retention, education, and issue resolution .

Posted 10/9/2026full-timeRemote • United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Medicare member engagement and retention through effective communication and consultative service. Proficient in managing inbound and outbound calls while adhering to performance metrics and maintaining a service-first approach.

Highest-signal resume keywords

Active Health LicenseMedicare ExperienceStrong Communication SkillsTelesales ExperienceFamiliarity With Medicare Advantage

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medicare KnowledgeCall Quality ManagementRetention MetricsBasic Computer SkillsTech Knowledge

Soft Skills

Service-First ApproachIssue ResolutionTeam Communication

Tools & Technologies

Multiple Software Systems

Certifications & Qualifications

Health & Life License

Industry Keywords

MedicareRetention ProgramsLoyalty-Based OutreachAEP

About the role

Key responsibilities & impact

Handle inbound and outbound calls with existing Medicare members, focused on retention, education, and issue resolution
Guide members through coverage options and next steps without high-pressure tactics
Meet performance expectations around call quality, member engagement, retention metrics, and schedule adherence
Keep communication current with the supervisor and team
Attend team meetings and training sessions throughout the season
Complete training Monday through Friday
Work the assigned production schedule beginning October 1, including at least one weekend day per week during AEP
Support members through service-focused, consultative conversations
Help members understand their coverage, resolve concerns, and remain engaged and informed

Requirements

What you’ll need

Active Health or Health & Life license
Minimum 1 year of Medicare experience
Comfortable working across multiple software systems
Strong communication skills with a service-first approach
Able to work a schedule that includes at least one weekend day during AEP
Home office setup that meets remote work requirements
Willing to complete a background check
Basic computer skills and tech knowledge
Telesales or contact center experience preferred
Familiarity with Medicare Advantage, retention programs, or loyalty-based outreach preferred

Benefits

Comp & perks

Seasonal incentive opportunity of $500-$1,000 tied to quality, retention, and member engagement
Paid training
AHIP certification covered
Non-resident licenses and renewals covered
Continuing education credits
Remote/work-from-home
Extended opportunities may be available based on client needs
Competitive compensation package
Benefits that support employees and their families
Professional opportunities and career advancement