Manager, Business Unit Success – Platform Adoption

Integrity Marketing Group LLC

. Establish and manage a standardized onboarding program for business units migrating to the Contracting Platform .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading platform onboarding and implementation, with a focus on standardized training and support programs. Proven ability to manage cross-functional initiatives and drive operational transformation in business operations and customer success.

Highest-signal resume keywords

Platform ImplementationOnboarding Program DevelopmentProject ManagementCross-Functional LeadershipOperational Transformation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business OperationsCustomer SuccessTraining Program DevelopmentProcess StandardizationData ValidationWorkflow ReviewChange ManagementOperational Gap AnalysisStakeholder CommunicationSuccess Metrics Tracking

Soft Skills

Strong Communication SkillsFacilitation SkillsCoaching and SupportCollaborationInfluence and Accountability

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft TeamsProject Tracking Tools

Industry Keywords

Healthcare AdministrationContracting OperationsInsuranceAgent ContractingLicensingCommissionsDistribution Operations

About the role

Key responsibilities & impact

Establish and manage a standardized onboarding program for business units migrating to the Contracting Platform
Lead implementation planning, readiness activities, stakeholder alignment, and go-live coordination
Define onboarding milestones, ownership, dependencies, decisions, risks, and escalation paths
Provide communication to business-unit leaders throughout the implementation lifecycle
Lead readiness assessments, data validation, workflow reviews, and standards alignment
Identify operational, process, and data gaps and coordinate remediation before launch
Coordinate training for business-unit users, agents, agencies, and internal support teams
Build and maintain repeatable training curricula, role-based guidance, learning materials, job aids, and onboarding resources
Lead support for process guidance, contracting-status support, issue triage, and platform education
Establish triage and escalation processes across Contracting, operations, Data, and technology teams
Promote consistent use of IntegrityCONNECT and IntegrityCONNECT Plus across business units
Gather user feedback and translate it into process, training, support, and platform improvement recommendations
Define and track onboarding, readiness, adoption, support, and user-experience success measures
Monitor trends, recurring issues, escalations, and adoption barriers
Develop and maintain SOPs, onboarding playbooks, implementation standards, training materials, and escalation guidance
Build the Business Unit Success framework for future Contracting Center of Excellence growth
Provide day-to-day direction, prioritization, coaching, and support for assigned team members
Create accountability for implementation deliverables, stakeholder communication, and service quality
Promote collaboration across operational, data, technology, and business-unit teams
Build team capability through documented standards, knowledge sharing, and ongoing development

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Healthcare Administration, Operations, Organizational Leadership, Information Systems, or a related field preferred; equivalent work experience may be considered
Recommended 5–7 years of relevant experience in business operations, customer success, platform implementation, contracting operations, training, or adoption management
Recommended 2–3 years of experience leading projects, programs, or teams in a cross-functional environment
Experience supporting large-scale change, system adoption, process standardization, or operational transformation is strongly preferred
Experience leading platform onboarding, implementation, business operations, customer success, contracting operations, or a related function
Experience in insurance, healthcare, agent contracting, licensing, commissions, or distribution operations
Demonstrated experience managing cross-functional initiatives involving operational, data, technology, and business stakeholders
Experience building standardized onboarding, training, support, or adoption programs
Strong project-management and organizational skills, including the ability to manage priorities, dependencies, risks, and escalations
Ability to review operational workflows and data, identify gaps, and translate findings into practical action plans
Strong written, verbal, facilitation, and executive communication skills
Demonstrated ability to lead through influence and create accountability across multiple teams
Proficiency with Microsoft Excel, Word, PowerPoint, Teams, and project or issue-tracking tools

Benefits

Comp & perks

Competitive compensation package
Benefits for employees and their families
Professional opportunities and career acceleration
Reasonable accommodations for qualified individuals with disabilities