Member Experience Associate

Integrity Marketing Group LLC

. Provide knowledgeable, efficient, and professional support to consumers by phone and email .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-Level💰 $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in health insurance enrollment processes, including health, dental, and vision insurance, while providing exceptional customer support in both English and Spanish. Proficient in using Zendesk for documentation and consumer interaction management, with a strong focus on compliance and attention to detail.

Highest-signal resume keywords

Active Insurance LicenseFluent in Spanish and EnglishExperience with Healthcare.govExperience Using ZendeskExperience with ACA Individual-Market Enrollment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Health Insurance EnrollmentDental Insurance EnrollmentVision Insurance EnrollmentEligibility and Coverage QuestionsAttention to DetailHigh-Volume Customer SupportNavigating Technology SystemsDocumenting Consumer Interactions

Soft Skills

Clear CommunicationStrong JudgmentComposure Under Pressure

Tools & Technologies

ZendeskEnrollment SystemsCRM Support Platforms

Certifications & Qualifications

Active State Insurance Licenses

Industry Keywords

Health InsuranceDental InsuranceVision InsuranceACA EnrollmentConsumer Support

About the role

Key responsibilities & impact

Provide knowledgeable, efficient, and professional support to consumers by phone and email
Assist consumers with health, dental, and vision insurance enrollments
Answer questions about eligibility, coverage, benefits, and enrollment
Help consumers navigate the health insurance enrollment process
Use Stride’s enrollment systems and tools to support consumers through enrollment
Identify and resolve enrollment and coverage issues
Follow up with consumers when additional information or action is required
Document consumer interactions and resolutions accurately in Zendesk
Follow established processes and compliance requirements
Provide phone and email coverage according to team schedules and business needs

Requirements

What you’ll need

Hold an active insurance license
Fluent in Spanish and English
Experience working with Healthcare.gov and/or state-based marketplaces, such as Covered California
Experience assisting consumers with health insurance enrollment or coverage
Clear and professional verbal and written communication
Strong judgment and attention to detail
Ability to remain composed under pressure
Comfortable working in a high-volume customer support environment
Ability to learn and navigate multiple technology systems and workflows
Experience using Zendesk or a similar CRM/support platform prioritized
5+ active state insurance licenses prioritized
Experience with ACA individual-market enrollment prioritized
Experience with dental and vision insurance prioritized

Benefits

Comp & perks

Seasonal W-2 employment
Overtime eligibility
Additional hours may be available during peak periods
Competitive compensation package
Professional opportunities and career acceleration
Reasonable accommodations for qualified individuals with disabilities