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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Medicare coverage options and member retention strategies, with a strong focus on communication and service excellence. Proficient in managing inbound and outbound calls while adhering to performance metrics and schedules.
Highest-signal resume keywords
Active Health LicenseMedicare ExperienceTelesales ExperienceStrong Communication SkillsBasic Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medicare Advantage FamiliarityRetention Programs KnowledgeIssue ResolutionCall Quality ManagementMember Engagement
Soft Skills
Service-First ApproachTeam CommunicationAdaptability
Tools & Technologies
Multiple Software Systems
Certifications & Qualifications
Health & Life License
Industry Keywords
AEPOEPLoyalty-Based Outreach
About the role
Key responsibilities & impact- Handle inbound and outbound calls with existing Medicare members, focused on retention, education, and issue resolution
- Guide members through coverage options and next steps without high-pressure tactics
- Meet performance expectations around call quality, member engagement, retention metrics, and schedule adherence
- Keep communication current with supervisor and team
- Attend team meetings and training sessions throughout the season
- Complete training Monday through Friday
- Move to an assigned production schedule once AEP begins on October 1, including at least one weekend day per week
- Work seasonally through AEP/OEP
Requirements
What you’ll need- Active Health or Health & Life license
- Minimum 1 year of Medicare experience
- Comfortable working across multiple software systems
- Strong communicator with a service-first approach
- Able to work a schedule that includes at least one weekend day during AEP
- Home office setup that meets remote work requirements
- Willing to complete a background check
- Basic computer skills and tech knowledge
- Telesales or contact center experience preferred
- Familiarity with Medicare Advantage, retention programs, or loyalty-based outreach preferred
Benefits
Comp & perks- Seasonal incentive opportunity of $500-$1,000 tied to quality, retention, and member engagement
- Paid training
- AHIP certification covered
- Non-resident licenses and renewals covered
- Continuing education credits
- Remote/work-from-home
- Extended opportunities may be available to best-performing agents as client needs allow
- Competitive compensation package
- Benefits that make work more fun and give you and your family peace of mind
- Professional opportunities to accelerate your career