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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ACA enrollment and sales, with a strong focus on communication and customer service. Proficient in managing performance metrics and adapting to various software systems in a remote work environment.
Highest-signal resume keywords
Active Health LicenseActive Life LicenseACA ExperienceTelesales ExperienceStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesEnrollmentCall Quality ManagementConversion MetricsBasic Computer SkillsTechnical Knowledge
Soft Skills
Service-First ApproachTeam Communication
Tools & Technologies
Multiple Software Systems
Certifications & Qualifications
Health LicenseLife License
Industry Keywords
ACAInbound CallsOutbound CallsContact Center ExperienceOEP
About the role
Key responsibilities & impact- Handle inbound and outbound calls with prospective ACA members, focused on sales, education, and enrollment
- Guide individuals through plan options and benefits, helping them select and enroll in coverage
- Meet performance expectations for sales goals, call quality, conversion metrics, and schedule adherence
- Keep communication current with the supervisor and team
- Attend team meetings and training sessions throughout the season
- Complete training Monday through Friday before transitioning to the assigned production schedule
- Work a production schedule that includes at least one weekend day per week
Requirements
What you’ll need- Active Health or Health & Life license
- Minimum 1 year of ACA experience
- Comfortable working across multiple software systems
- Strong communication skills with a service-first approach
- Able to work a schedule that includes at least one weekend day during OEP
- Home office setup that meets remote work requirements
- Willing to complete a background check
- Basic computer skills and technical knowledge
- Telesales or contact center experience preferred
Benefits
Comp & perks- Seasonal incentive opportunities
- Paid training
- AHIP certification covered
- Non-resident licenses and renewals covered
- Continuing education credits
- Remote/work-from-home
- Extended opportunities may be available to best-performing agents as client needs allow
- Competitive compensation package
- Benefits that support employees and their families