Customer Concierge Specialist

Intelassist

. Answer and manage inbound customer calls promptly, professionally, and courteously .

Posted 10/5/2026full-timeQuezon City • PhilippinesMid-LevelSenior💰 ₱80,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on communication, problem-solving, and maintaining accurate records. Proficient in managing multiple tasks while adhering to KPIs such as NPS and CSAT.

Highest-signal resume keywords

Customer Service ExperienceNPS and CSAT FamiliarityCRM Platform ProficiencyStrong Communication SkillsOrganizational Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-Solving SkillsCustomer-Centric MindsetTime Management

Tools & Technologies

CRM PlatformsHubSpotCall-Handling Tools

Industry Keywords

Inbound Customer CallsCustomer Interaction DocumentationEscalation ProtocolsQuality AssuranceContinuous Improvement

About the role

Key responsibilities & impact

Answer and manage inbound customer calls promptly, professionally, and courteously
Provide accurate information, resolve customer issues, or direct calls to the appropriate department
Maintain a customer-first approach and ensure a positive experience in every interaction
Communicate clearly with customers, team members, and internal departments
Document customer interactions, issues, and resolutions accurately in the CRM system
Follow escalation protocols for complex or high-priority concerns
Follow up on NPS and CSAT results by contacting customers for feedback or clarification
Work with internal teams to address customer feedback and track improvement actions
Maintain accurate records and up-to-date customer information
Manage multiple tasks and workflows
Support operational, administrative, account-update, reporting, scheduling, and coordination tasks
Support collaboration between customer service, operations, and account management teams
Adhere to call-handling, productivity, NPS, and CSAT KPIs
Participate in coaching, performance reviews, quality assurance, and continuous improvement initiatives

Requirements

What you’ll need

Prior customer service, call center, or client-facing experience preferred
Excellent verbal and written communication skills
Strong organizational abilities with the capacity to manage multiple priorities
Experience working with KPI measures, specifically NPS and CSAT, highly preferred
Familiarity with CRM platforms, especially HubSpot, and call-handling tools is a plus
Customer-centric mindset with strong problem-solving and follow-through skills
Comfortable working night shifts following the U.S. Eastern Time Zone