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Director of Nurse Triage
IntellaTriage. Lead the extensive team of IntellaTriage nurses and report to the CNO .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical leadership, remote nursing management, and triage operations, with a strong focus on quality care and continuous improvement. Proficient in developing evidence-based policies and fostering a culture of engagement and growth among nursing teams.
Highest-signal resume keywords
Active RN LicenseBachelor’s Degree in Nursing (BSN)Experience Managing Remote Nursing StaffExpertise in Telephonic Triage MethodologiesLean/Six Sigma Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical Decision-MakingPatient AssessmentTriage MethodologiesProcess ImprovementData-Driven Decision MakingOrganizational DesignRisk StratificationDocumentation Best PracticesTelephonic Triage OperationsClinical Pathways Development
Soft Skills
Interpersonal SkillsTeam CollaborationCritical ThinkingProblem-SolvingCommunication Skills
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Certifications & Qualifications
Lean/Six Sigma Certification
Industry Keywords
Home HealthHospice CarePost-Acute CareClinical Best PracticesPatient Engagement Strategies
About the role
Key responsibilities & impact- Lead the extensive team of IntellaTriage nurses and report to the CNO
- Drive exceptional quality of care across the centralized triage function
- Collaborate with the Quality department to establish call quality standards
- Promote continuous learning and clinical excellence
- Partner with Clinical Education and Training to ensure nurses are prepared
- Build an engaged, mission-driven culture focused on clinical excellence and nurse growth
- Lead, build, and coach triage leadership teams
- Foster accountability, collaboration, and innovation
- Identify and develop future nursing leaders
- Model servant-based leadership in a nurse-first environment
- Design, develop, and improve standardized triage workflows
- Develop evidence-based policies supporting clinical best practices
- Lead process improvement initiatives within centralized triage
- Collaborate with the CNO to develop and execute the clinical vision
- Advance and standardize telephonic triage protocols and clinical pathways tailored to client protocols
- Partner with executive leadership on innovation, scalability, and clinical excellence
- Lead and develop a high-performing, fully remote nursing and clinical leadership workforce
- Design management models supporting 24/7 triage operations
- Strengthen engagement, retention, and leadership development across the remote workforce
Requirements
What you’ll need- Active, unencumbered RN license (multi-state preferred)
- Bachelor’s degree in nursing (BSN) required
- Master’s degree in nursing, Healthcare Administration, Business Administration or related field preferred
- Experience managing remote nursing staff strongly preferred
- Advanced understanding of nursing practice standards, scope of practice, and clinical decision-making
- Deep knowledge of patient assessment and triage methodologies, particularly in non-visual (telephonic) environments
- Expertise in home health, hospice, and post-acute care models
- Understanding of risk stratification and clinical decision support tools used in call-based environments
- Best practices for documentation, call handling, and clinical judgment without physical assessment
- Awareness of patient engagement strategies in remote, episodic interactions
- Workforce engagement strategies for remote/distributed teams
- Organizational design, span of control, and leadership development
- Experience in hospice, palliative care or post-acute care
- Experience leading remote clinical teams and/or telephonic triage operations
- Lean/Six Sigma certification or strong process improvement track record
- Must have at least 5+ years of management experience
- Strategic clinical leadership and executive presence
- Data-driven decision making and structured performance management approach
- Strong interpersonal skills and ability to work well in a team-oriented culture
- Refined written and verbal communication skills
- Strong customer service orientation
- Excellent analytical and problem-solving skills
- Ability to multi-task and manage multiple programs and events
- Advanced computer skills with proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
- Excellent presentation and organizational skills
- Critical thinking and sound judgment
- Ability to maintain confidentiality
- Ability to work independently with minimal direct supervision
Benefits
Comp & perks- Full time salaried position
- All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year)
- All part-time and full-time employees are eligible to participate in the 401(k) plan
- Full-time employees may participate in medical, dental, vision, and/or supplemental insurances