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Customer Support Specialist – Dog Training
Intellipet. Assist clients with program and service questions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and client services, with strong professional communication skills across multiple channels. Proficient in maintaining accurate records and coordinating information effectively between clients and internal teams.
Highest-signal resume keywords
Customer Support ExperienceProfessional Communication SkillsTime ManagementIssue ResolutionMulti-Channel Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client ServicesCall Center ExperienceRecord KeepingProgram Standards KnowledgeOnline Assessment Completion
Soft Skills
Strong JudgmentOrganizationReliability
Tools & Technologies
Communication ChannelsRemote Workspace
Industry Keywords
Dog Academy ProgramCustomer Assistance
About the role
Key responsibilities & impact- Assist clients with program and service questions
- Support trainers and clients across multiple communication channels
- Resolve issues accurately and professionally
- Maintain clear case notes and follow-up records
- Coordinate information between clients, trainers, and internal teams
- Learn and reinforce Dog Academy program standards
- Provide client and trainer assistance across phone, chat, and video
Requirements
What you’ll need- Customer support, client services, or call center experience
- Professional written and verbal communication skills
- Comfort supporting customers across phone, chat, and video
- Ability to navigate multiple systems while maintaining accurate records
- Strong judgment, organization, and time management
- Reliable high-speed internet and a professional remote workspace
- Applicants must complete a short online assessment through TestGorilla before interview consideration
- Availability for 40 hours weekly within 8 AM–9 PM CST
Benefits
Comp & perks- Fully remote work environment
- Work that directly supports dogs, owners, and trainers
- Collaborative team and structured training
- Health, dental, vision, life, and disability insurance
- 401(k) match
- Paid time off