Senior Account Lead – Digital Strategist

Interactive Strategies

. Own a portfolio of client relationships as the trusted strategic partner for senior stakeholders .

Posted 11/4/2026full-timeUnited StatesSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in website strategy, UX strategy, and digital experience strategy, with a strong focus on client relationship management and strategic judgment. Proficient in leading website redesigns and utilizing AI to enhance user experiences and website performance.

Highest-signal resume keywords

Website StrategyUX StrategyClient Relationship ManagementAI IntegrationInformation Architecture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UXInformation ArchitectureSite OptimizationWebsite RedesignData AnalysisUser Journey MappingSitemap DevelopmentContent StrategyUser Experience DirectionChange Management

Soft Skills

Strategic JudgmentPersuasionPresentation SkillsCommunication SkillsMentoring

Tools & Technologies

CMS PlatformsDrupalWordPressPayloadSitecoreAI Tools

Industry Keywords

Digital Agency ExperienceNonprofit WebsitesMember IntegrationsDonor IntegrationsSEOGEO

Tech Stack

Tools & technologies

DrupalSitecoreWordPress

About the role

Key responsibilities & impact

Own a portfolio of client relationships as the trusted strategic partner for senior stakeholders
Educate clients on UX, accessibility, and website best practices
Guide clients through tradeoffs on scope, priorities, budget, and timing
Grow accounts with recommendations grounded in data and user needs
Contribute to new business through pitch narratives, proposals, and presentations
Lead discovery for website redesigns and new initiatives
Develop strategy recommendations, roadmaps, personas, user journeys, sitemaps, information architecture, and UX direction
Define and prioritize website requirements and clarify decisions for internal teams
Manage change requests alongside the project manager
Shape AI experiences, including AI-powered search and chat and content visibility in AI answers
Use analytics and user feedback to plan ongoing website improvements after launch
Collaborate with Project Management, Design, Content Strategy, Data Insights, and Development teams
Use AI for analysis, research synthesis, and prototyping, and share learnings with the team
Spend approximately 70% of the work week on billable client work, 15% on new business, and 15% on internal improvements and mentoring

Requirements

What you’ll need

7 to 10+ years of experience in website strategy, UX strategy, or digital experience strategy; digital agency experience strongly preferred
A track record of leading website redesigns or major site initiatives from discovery through launch
Demonstrated ability to build and sustain senior client relationships in an agency or consulting environment
Strong command of UX, information architecture, and site optimization
Experience with CMS platforms such as Drupal, WordPress, Payload or Sitecore
Sound strategic judgment, with the confidence and persuasion to tell clients what they need to hear and bring them on board
Exceptional presentation and communication skills, written, verbal, and visual
Everyday, hands-on use of AI in your own work, and a point of view on how AI is changing website experiences for visitors
Experience with association or nonprofit websites, including member, donor, or AMS integrations (nice to have)
Experience leading website retainers or continuous improvement programs (nice to have)
Experience with search and AI visibility (SEO and GEO) (nice to have)
Experience managing or mentoring strategists or account team members (nice to have)

Benefits

Comp & perks

A collaborative, supportive team environment
Fully remote anywhere in the US, or hybrid from the Washington, DC office
Exposure to a variety of industries, with a strong focus on nonprofits and associations
Access to training, conferences, and networking opportunities
Company-sponsored health, vision, and dental insurance
Pre-tax Flexible Spending Account (FSA)
4 weeks of PTO to start, 5 weeks at year 3
Company-paid short-term and long-term disability
Company-paid life and AD&D insurance
11 paid holidays
Profit sharing and 401k with company match
New business referral bonus
Professional development opportunities
Flexible work schedule
Pre-tax DC Metro SmartBenefits