Program Manager

Intercare Holdings Insurance Services

. Manage a claims program comprising claims supervisors, claims adjusters, claims assistants, and other claims personnel .

Posted 11/3/2026full-timeGlendale • California • United StatesSeniorLead💰 $120,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing claims programs, ensuring compliance with California Labor Code, and providing leadership to claims personnel. Proficient in analyzing data, negotiating settlements, and maintaining strong client relationships.

Highest-signal resume keywords

Claims Program ManagementCalifornia Labor Code ComplianceNegotiation SkillsPerformance EvaluationTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementData AnalysisSettlement NegotiationPerformance EvaluationMathematical CalculationProblem DefinitionTechnical Instruction InterpretationWord Processing SoftwareSpreadsheet SoftwareProject Management Software

Soft Skills

CoachingMentoringEffective CommunicationClient RelationsTeamwork

Certifications & Qualifications

Associate In Claims DesignationIIA MGT 43IIA MGT 44

Industry Keywords

Workers Compensation ClaimsClaims AdjustersClaims SupervisorsClaims AssistantsCalifornia Labor Code

About the role

Key responsibilities & impact

Manage a claims program comprising claims supervisors, claims adjusters, claims assistants, and other claims personnel
Ensure accountability for the quantity and quality of the claims program's work product
Coach, counsel, mentor, and provide performance feedback to supervisors and claims staff
Monitor work product for compliance with California Labor Code provisions and company rules and regulations
Conduct performance evaluations and institute corrective action when appropriate
Maintain excellent client relations and consult with clients to define needs or problems
Conduct studies and surveys, analyze data, and determine solutions involving claims, client relationships, staffing, workflow, and reporting
Ensure timely completion of all performance reviews for the claims program
Exercise monetary approval authority up to the assigned authority level
Work with client representatives to ensure contractual provisions are followed and client/customer issues are addressed promptly
Assist supervisors with customer and personnel issues and keep senior management informed about corrective actions
Develop at least one supervisor as program manager backup
Represent the company at industry functions when needed
Promote teamwork and cooperation among claims personnel and other departments
Monitor productivity and compliance trends and implement procedural adjustments to improve productivity and results
Perform other duties assigned by Intercare and the assigned program
Interview, hire, train, plan, assign, direct, appraise, reward, and discipline employees; address complaints and resolve problems

Requirements

What you’ll need

Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Eight or more years of progressive technical claim experience
High degree of judgment and discretion
Ability to provide adequate guidance on complex claim cases
Ability to negotiate settlements effectively
Working knowledge of the Labor Code of the State of California as it pertains to workers compensation claims
Associate in Claims designation, and successful completion of, or active study for, IIA MGT 43 and MGT 44, or equivalent in related studies or work experience
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply basic algebra and geometry
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret technical instructions in mathematical or diagram form and handle abstract and concrete variables
Knowledge of word processing, spreadsheet, project management, and database software
Ability to manage three to seven subordinate supervisors and oversee five to ten employees
Ability to perform essential physical functions, including talking, hearing, standing, walking, sitting, and using hands; occasionally lift or move up to 10 pounds

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits
Company contributions to HSA and FSA plans
Employer paid life and disability insurance
401(k) with company match
Paid time off (PTO) and company paid holidays
Learning and development opportunities that support real career advancement
Employee assistance resources
Supportive culture that values balance and wellbeing