Workers Compensation Claims Manager

Intercare Holdings Insurance Services

. Manage a claims department comprised of claims supervisors, claims specialists, claims assistants, and other claims personnel .

Posted 10/2/2026full-timeRemote • Texas • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing claims departments, overseeing compliance with Labor Code provisions, and providing performance feedback to staff. Capable of negotiating settlements, developing project plans, and implementing process improvements while managing departmental budgets.

Highest-signal resume keywords

Claims ManagementLabor Code CompliancePerformance EvaluationNegotiation SkillsLeadership and People Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingProject PlanningBudget ManagementPerformance AppraisalSettlement NegotiationCompliance MonitoringProcess ImprovementTraining and DevelopmentCorrective Action ImplementationTeam Coordination

Soft Skills

Coaching and MentoringEffective CommunicationProblem SolvingChange ManagementTeamwork

Industry Keywords

Workers Compensation ClaimsClaims SupervisorsClaims SpecialistsClaims AssistantsClient Relationship ManagementPerformance FeedbackDepartment Operating ExpensesStrategic GoalsMarket CompetitionBusiness Implications

About the role

Key responsibilities & impact

Manage a claims department comprised of claims supervisors, claims specialists, claims assistants, and other claims personnel
Report directly to the Vice President of Claims
Oversee the quantity and quality of the claims department's work product
Coach, counsel, mentor, and provide performance feedback to claims supervisors and department staff
Monitor department work product for compliance with Labor Code provisions and company rules and regulations
Conduct performance evaluations and institute corrective action when appropriate
Provide monetary approval authority up to the assigned authority level
Work with client representatives to ensure contractual provisions are followed and client/customer issues are addressed promptly
Assist supervisors with customer and personnel issues and keep the Vice President of Claims informed about corrective actions
Identify and develop at least one supervisor as claim manager backup
Represent the company at industry functions when needed
Develop and sustain teamwork and cooperation among claims personnel and other departments
Monitor productivity and compliance trends and implement procedural adjustments to improve productivity and results
Manage department operating expenses within the approved budget
Handle other duties assigned by the Vice President of Claims
Manage 3 to 7 subordinate supervisors overseeing 7 to 10 employees and directly supervise one non-supervisory employee

Requirements

What you’ll need

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Eight or more years of progressive technical claim experience
High degree of judgment and discretion
Ability to provide adequate guidance on complex claim cases
Ability to negotiate settlements effectively
Working knowledge of the Labor Code of the State of California as it pertains to workers compensation claims
Experience managing claims supervisors, claims specialists, claims assistants, and other claims personnel
Ability to interview, hire, train, plan, assign, and direct work
Ability to appraise performance, reward and discipline employees, address complaints, and resolve problems
Ability to develop project plans, coordinate projects, communicate changes and progress, and complete projects on time and budget
Knowledge of business implications, profitability, market, competition, and strategic goals
Change management capabilities, including implementation planning, communicating changes, building commitment, and monitoring results
Leadership, people management, process improvement, and performance feedback capabilities

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits
Company contributions to HSA and FSA plans
Employer paid life and disability insurance
401(k) with company match
Paid time off (PTO) and company paid holidays
Learning and development opportunities that support real career advancement
Employee assistance resources and a supportive culture that values balance and wellbeing