Workers' Compensation Claims Supervisor

Intercare Holdings Insurance Services

. Report directly to the Claims Manager .

Posted 10/2/2026full-timeHouston • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims management, including oversight of claims personnel, compliance with Labor Code regulations, and effective negotiation of settlements. Proven ability to lead teams, conduct performance reviews, and implement project and change management strategies.

Highest-signal resume keywords

Claims ManagementLabor Code ComplianceProject ManagementLeadership SkillsNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingPerformance ReviewAudit ManagementSettlement NegotiationProject Planning

Soft Skills

CoachingMentoringTeamworkCommunicationJudgment

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Workers Compensation ClaimsClaims Unit ManagementCompliance StandardsChange ManagementPerformance Feedback

About the role

Key responsibilities & impact

Report directly to the Claims Manager
Oversee the overall work product of a claims unit comprising Claims Specialists and Claims Assistants
Coach, counsel, mentor, and provide performance feedback to unit personnel
Monitor work performance for compliance with company standards and Labor Code rules and regulations
Conduct timely performance reviews for all personnel in the assigned unit
Exercise monetary approval authority up to the assigned authority level
Maintain selected files on personal diary, including files reserved over $50,000, subrogation files, delayed or denied benefits files, SIU-assigned files, and files with unresolved coverage issues
Provide clients with requested information, reports, records, logs, and other documentation
Address personnel issues and keep the Claims Manager informed about corrective action
Identify and develop at least one individual as supervisor backup
Perform quarterly audits of 10% of each Claims Specialist's open inventory
Improve claims management processes and claim results
Promote teamwork and cooperation across claims personnel and other departments
Perform other duties assigned by the Claims Manager

Requirements

What you’ll need

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Five or more years of progressive technical claim experience
High degree of judgment and discretion
Ability to provide adequate guidance on complex claim cases
Ability to negotiate settlements effectively
Working knowledge of the Labor Code of the State of California as it pertains to workers compensation claims and the legal requirements for handling them
Project management skills, including developing project plans, coordinating projects, communicating changes and progress, completing projects on time and budget, and managing project team activities
Change management skills, including developing implementation plans, communicating changes, building commitment, overcoming resistance, supporting affected personnel, monitoring transitions, and evaluating results
Leadership and people-management skills
Ability to perform each essential duty satisfactorily
Ability to work in the office one day per week in Houston, TX

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits
Company contributions to HSA and FSA plans
Employer paid life and disability insurance
401(k) with company match
Paid time off (PTO) and company paid holidays
Learning and development opportunities that support real career advancement
Employee assistance resources
Supportive culture that values balance and wellbeing