Program Manager

Interior Logic Group, Inc.

. Drive operational excellence, compliance, and financial performance within assigned Crew2 program areas .

Posted 10/30/2026full-timeMissouri • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational excellence, compliance, and financial performance management within program areas, with a strong focus on permitting processes and customer coordination. Proven ability to manage documentation, resolve issues, and enhance workflows in a dynamic environment.

Highest-signal resume keywords

Operational ExcellenceCompliance ManagementCustomer CoordinationDocumentation ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Permit AcquisitionDocumentation CoordinationAccounts Receivable SupportFinancial Record ValidationMunicipal Code Understanding

Soft Skills

Interpersonal SkillsCommunication SkillsProblem ResolutionCross-Functional Team SupportPrioritization

Tools & Technologies

Permit DatabasesProject Management Tools

Industry Keywords

ConstructionInstallation ServicesMunicipal RequirementsRetail-Installed ProgramsCrew2 Business Operations

About the role

Key responsibilities & impact

Drive operational excellence, compliance, and financial performance within assigned Crew2 program areas
Manage permitting, documentation, accounts receivable support, and customer coordination processes
Serve as a central liaison among customers, municipalities, service providers, internal teams, and retail partners
Serve as a primary contact for installation timeline, requirement, and post-installation inquiries
Manage escalations and resolve customer issues with timely follow-up
Coordinate permit acquisition, submission, tracking, inspection coordination, and closure
Maintain permit databases and documentation, including statuses, fees, inspection outcomes, and municipal requirements
Communicate permit expectations and next steps to customers, installers, and production teams
Monitor municipal code changes and recommend process updates
Identify workflow gaps and collaborate with leadership on improvements
Partner with production coordinators, field operations, and customer service teams on documentation and scheduling readiness
Participate in onboarding and continuous training related to permitting, program standards, and compliance
Provide updates on active jobs, permit progress, and risk areas
Validate job documentation and support accurate financial records and revenue capture
Assist with PO discrepancies, chargebacks, adjustments, and payment variances
Recommend corrective actions for uncollected revenue, documentation gaps, and billing issues
Track active jobs and milestones through completion to support on-time installation and permit closure
Identify operational bottlenecks and propose efficiency, customer experience, and compliance improvements
Ensure program activities align with established standards, policies, and reporting requirements

Requirements

What you’ll need

Experience with process-driven work environments, compliance workflows, or document-driven coordination
Preferred: Experience in construction, installation services, municipalities, permitting, or retail-installed programs
Preferred: Knowledge of Crew2 business operations, Home Depot partnerships, or installation workflows
Customer-focused mindset with demonstrated ability to resolve problems professionally
Ability to maintain detailed documentation and ensure program requirements are met
Understanding of rules, policies, and municipal requirements
Strong interpersonal and communication skills
Ability to influence and support cross-functional teams
Proven ability to manage multiple priorities and work independently
Ability to navigate changing priorities while maintaining execution discipline

Benefits

Comp & perks

Opportunities for growth
Great benefits
Healthy work-life balance
Occasional travel for meetings, trainings, or jobsite-related needs