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Experience & Marketing Coordinator – Intern
Intern Latin America. Provide duty of care and support the well-being of in-country customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while effectively managing events and social media content. Exhibits cultural sensitivity and creativity in engaging with diverse communities and providing support during crises.
Highest-signal resume keywords
Customer Service ExcellenceEvent Planning and CoordinationSocial Media ManagementCrisis Support and Conflict ResolutionCultural Sensitivity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Event OrganizationPhoto and Video EditingCustomer Feedback AnalysisSocial Media Content CreationCrisis Management
Soft Skills
CreativityIndependenceResponsivenessProfessionalismImprovisational Skills
Tools & Technologies
InstagramTikTokYouTubeWhatsAppPersonal Computer
Certifications & Qualifications
Right to Work in New York
Industry Keywords
New York AttractionsCultural EventsCommunity EngagementCustomer SupportCultural Awareness
About the role
Key responsibilities & impact- Provide duty of care and support the well-being of in-country customers
- Organize, deliver, and evaluate program events and in-person meet-ups
- Liaise with service providers to coordinate program-related services
- Assist with Instagram, TikTok, YouTube, and WhatsApp social media and online communities
- Capture and edit photos, videos, b-roll, and testimonial content
- Handle complaint escalation and customer service initiatives
- Collect and analyze customer feedback
- Provide emergency support during crises
- Support administrative tasks and operational projects
- Manage student liaison and inbox communication
- Lead cultural events on weekends or weeknights
Requirements
What you’ll need- Secured Right to Work in New York with the appropriate authorization to be employed within the state
- Residence in or ability to commute to New York City
- Fluency in written and verbal English
- Excellent customer service and communication skills
- Creativity in designing events, activities, and social media content
- Excellent social media skills, aesthetic awareness, and knowledge of current trends
- Cultural sensitivity and ability to work effectively with people from all backgrounds
- In-depth knowledge of New York’s attractions, neighbourhoods, and cultural highlights
- Improvisational and conflict-resolution skills
- Independence, responsiveness, and professionalism
- Home office space
- Personal computer
Benefits
Comp & perks- Competitive internship stipend
- Generous global PTO policy
- Continuous learning opportunities
- Access to the Career Advancement Training course and the Keynote Speaker Series
- Opportunities to meet new people and network with people from around the world across a wide range of industries
- Career advancement, global networking, and enriching experiences