Engagement Manager

International Fresh Produce Association

. Manage an assigned portfolio of members, prospects, exhibitors, under-engaged organizations, and at-risk accounts .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic account management and relationship building, with a focus on member engagement and retention. Proficient in utilizing CRM systems to manage account data and translate member feedback into actionable insights.

Highest-signal resume keywords

Strategic Account ManagementCRM System ProficiencyMember Engagement StrategiesRelationship BuildingConsultative Discovery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningPipeline ManagementData AnalysisMarket Intelligence GatheringMember Activation Planning

Soft Skills

Strong Communication SkillsFacilitation SkillsPresentation SkillsAnalytical SkillsIndependent Prioritization

Tools & Technologies

CRM Systems

Industry Keywords

Membership ManagementCustomer SuccessBusiness DevelopmentFresh Produce IndustryFoodservice Industry

About the role

Key responsibilities & impact

Manage an assigned portfolio of members, prospects, exhibitors, under-engaged organizations, and at-risk accounts
Understand organizations’ business models, priorities, challenges, structures, key relationships, and current IFPA engagement
Maintain account plans documenting priorities, engagement, unmet needs, renewal risks, expansion opportunities, and next actions
Support recruitment, conversion, renewal, retention, at-risk recovery, and multi-year membership opportunities
Identify sector-specific needs and recommend ways to strengthen IFPA’s Membership Value Proposition
Qualify commercial opportunities and refer them to Business Development
Communicate IFPA’s value and develop personalized member activation plans
Gather and synthesize member and market intelligence and share actionable insights
Represent member needs across Advocacy, Science & Technology, Food Safety, Sustainability, and Supply Chain portfolios
Build multi-threaded relationships with executives and functional contacts
Connect members with subject-matter experts, councils, committees, communities, events, intelligence, business connections, and volunteer opportunities
Support volunteer committees, communities, and advisory groups, including communications, meeting preparation, follow-up, leadership recruitment, and implementation of recommendations
Support buyer, member, exhibitor, and industry engagement for key IFPA events and initiatives
Partner with Business Development, Events, Global Growth & Engagement, country managers, and other teams
Maintain accurate CRM records, including account plans, contact maps, opportunities, risks, engagement history, and member intelligence
Use member data, segmentation, and behavioral signals to personalize outreach and recommendations
Track relationship depth, participation, and year-round engagement
Document member outcomes, business connections, addressed needs, and evidence of realized value

Requirements

What you’ll need

Three to five years of experience in membership, strategic account management, customer success, relationship management, sales, business development, or a related field
Demonstrated ability to build professional relationships, conduct consultative discovery, develop account plans, and manage pipelines or account portfolios
Strong written, verbal, facilitation, presentation, and analytical communication skills
Experience using CRM systems to maintain accurate account, relationship, engagement, and opportunity data
Ability to translate member feedback into actionable intelligence and manage multiple priorities independently in a remote environment
Knowledge of the fresh produce, floral, agriculture, food, foodservice, or related industries preferred
Must be based within the United States
Willingness to undertake business-related travel, primarily within the United States and Canada

Benefits

Comp & perks

Remote work arrangement
Business-related travel opportunities, averaging approximately 5–7 trips per year