Analyst, Commercial Special Servicing Support

International Luxury Hotel Association

. Administer a geographically diverse portfolio of non-performing commercial/business-purpose mortgage loans .

Posted 9/19/2026full-timeRemote • Florida • United StatesJuniorMid-Level💰 $55,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing non-performing commercial loans, including loan document review, compliance with covenants, and effective communication with borrowers and special servicers. Proficient in utilizing loan servicing applications and maintaining accurate financial reporting.

Highest-signal resume keywords

Commercial Loan ManagementLoan Document ReviewMicrosoft 365 SuiteProblem-Solving SkillsLoan Servicing Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial Loan Document ProvisionsCovenant ComplianceProperty Valuation ReviewAccounting CalculationsCRE Income Property Operating Documents

Soft Skills

Effective Communication SkillsTeamwork SkillsAbility to Work IndependentlyDecision-Making SkillsAbility to Work Under Pressure

Tools & Technologies

MSPREALSynergyStrategyEnterpriseAdobe Applications

Certifications & Qualifications

Background Screening ComplianceClient-Specific Background Checks

Industry Keywords

Non-Performing LoansCommercial LoansBorrower OutreachSpecial ServicingOperational Issues

About the role

Key responsibilities & impact

Administer a geographically diverse portfolio of non-performing commercial/business-purpose mortgage loans
Review loan accounting and prepare or verify calculations for legal demands
Manage inbound borrower and internal-group calls and correspondence
Review property valuation reports, collateral inspections, and property operating information
Review commercial loan documents, borrower requirements, and covenants
Review performing loan reports to identify loans at risk of transfer to special servicing
Monitor property tax and insurance status for assigned collateral
Serve as the main point of contact and liaison with external special servicers
Administer external special servicer requests and instructions for posting and disbursement transactions
Maintain system data and reports for accuracy and timeliness
Interact with Company resources across departments, including offshore resources
Review servicing agreements for responsibilities, authorities, and deadlines
Administer third-party vendor invoices and reports
Support Commercial Primary Servicing representatives with borrower outreach, market analysis, and investor inquiries
Complete required training, compliance, audit, and reporting activities
Identify operational issues and suggest solutions
Acknowledge and respond to external special servicer requests within 24 hours
Provide daily updates on requests outstanding for more than 24 hours
Process posting instructions within 24 hours and invoices within three days
Maintain 100% accuracy for accounting calculations
Complete at least 40 hours of annual Company training

Requirements

What you’ll need

Minimum 2 years’ experience with defaulted commercial loans
Understanding of commercial loan document provisions, including interest accrual, tax and insurance administration, and lender advances
Understanding of commercial loan covenants and covenant compliance
Understanding of CRE income property operating documents such as rent rolls and income statements
Effective verbal and written communication skills
Ability to work independently with minimal supervision
Effective problem-solving and decision-making skills
Ability to comply with detailed reporting requirements
Ability to work under pressure, meet deadlines, and adjust to changing priorities
Skills with Microsoft 365 Suite and Adobe applications
Skills with loan servicing applications such as MSP, REALSynergy, Strategy, and Enterprise
Teamwork skills to collaborate with associates in multiple departments
Must pass the Company’s Background Screening process prior to beginning employment
May be required to pass client-specific background checks or Federal/State licensing requirements, if applicable

Benefits

Comp & perks

Performance-based bonus eligibility
Medical insurance
Dental insurance
Vision insurance
Up to 3% match on 401(k) contributions
Generous paid time off
Company-paid life coverage
Company-paid accident coverage
Company-paid disability coverage
Mental wellness programs
Physical wellness programs
Financial wellness programs