Associate, Commercial SBC

International Luxury Hotel Association

. Provide quality collection and property surveillance activities for commercial real estate loans .

Posted 11/5/2026full-timeRemote • Florida • United StatesJuniorMid-Level💰 $50,000 - $66,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in commercial real estate loan servicing, including borrower research, delinquency resolution, and property surveillance. Proficient in managing sensitive information and maintaining accurate loan records while adhering to investor servicing guidelines.

Highest-signal resume keywords

Commercial Real Estate Loan ServicingDelinquency ResolutionBorrower ResearchData ManagementBilingual (English and Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Document ReviewFinancial InterviewingComplex CalculationsACH UpdatesEscrow AnalysisSuspense MonitoringTask ManagementBilling Statement ProcessingProperty SurveillanceCovenant Monitoring

Soft Skills

Attention to DetailSound JudgmentOutstanding Verbal CommunicationOutstanding Written CommunicationListening Skills

Tools & Technologies

WordExcelOutlookCoPilotServicing Systems

Industry Keywords

Investor Servicing GuidelinesFEMA-Declared DisasterHigh Volume Customer FacingConfidential Information HandlingCall Center Experience

About the role

Key responsibilities & impact

Provide quality collection and property surveillance activities for commercial real estate loans
Support Portfolio Managers with borrower research requests, covenant monitoring, and delinquency resolution
Serve as the initial point of contact for incoming calls related to the commercial loan portfolio
Participate in outgoing call campaigns for delinquency resolution, document collection, and property surveillance
Contact delinquent customers, assist with repayment options, conduct financial interviews, and document payment delinquency reasons
Inquire about FEMA-declared disaster impacts
Support surveillance activities including tax, insurance, escrow analysis, suspense monitoring, and task management
Identify and escalate significant property issues and complex servicing matters
Respond to borrower inquiries regarding payments, billing, escrow, reserves, insurance documentation, and taxes
Review loan documents, servicing records, and account history to determine servicing requirements
Process routine servicing transactions, including ACH updates, borrower contact changes, billing statement requests, and account maintenance
Coordinate with internal departments to resolve servicing issues
Maintain accurate loan information and servicing records in servicing systems
Monitor receipt of insurance certificates, tax documentation, and borrower correspondence
Work within a phone queue system and proactively complete assignments from daily reports
Adhere to investor servicing guidelines and internal policies and procedures
Report to a Team Lead as an individual contributor

Requirements

What you’ll need

College degree preferred
Experience working in a call center or other high volume customer facing position
Knowledgeable in Word, Excel, Outlook, CoPilot, and other information processing programs
Bilingual (English and Spanish) is considered a plus
High attention to detail
Ability to handle large volumes of data effectively
Ability to adapt quickly to various requests from multiple sources
Ability to prioritize multiple, simultaneous incoming requests
Ability to perform complex calculations using calculators and systems
Ability to reason and exercise sound judgment
Ability to handle sensitive and confidential information appropriately
Outstanding verbal, written, and listening skills
Must pass the Company’s Background Screening process prior to beginning employment
May be required to pass client-specific background checks or Federal/State licensing requirements, if applicable

Benefits

Comp & perks

Quarterly bonus based on performance
Medical, dental and vision coverage
Up to 3% match on 401(k) contributions
Generous paid time off
Company-paid life, accident and disability coverage
Programs for mental, physical and financial wellness
Equal employment opportunity and accommodation support