Customer Care Specialist – Resolutions

International Luxury Hotel Association

. Handle loan-related customer inquiries over the loan servicing toll-free telephone number for pre-foreclosure to delinquent accounts .

Posted 10/9/2026full-timePasay City • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and bilingual communication in English and Spanish, with a focus on resolving loan-related inquiries and delinquency issues. Familiarity with mortgage loan servicing and call center operations enhances the ability to provide effective customer support.

Highest-signal resume keywords

Customer Service SkillsBilingual Communication (English and Spanish)Mortgage Loan Servicing KnowledgeCall Center ExperienceAutodialing System Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan ServicingCustomer Inquiry HandlingPayment Commitment Follow-UpContact LoggingDelinquency Resolution

Soft Skills

Interpersonal SkillsProblem-SolvingCommunication Skills

Tools & Technologies

Autodialing SystemLoan Servicing System

Industry Keywords

MortgageDelinquent AccountsPre-ForeclosureCall CenterCustomer Relations

About the role

Key responsibilities & impact

Handle loan-related customer inquiries over the loan servicing toll-free telephone number for pre-foreclosure to delinquent accounts
Follow up with customers when payment commitments are not met
Log all borrower contacts into the loan servicing system
Offer long-term resolutions to customers to resolve delinquency
Use an autodialing system to maximize effectiveness and increase contact ratios
Make the prescribed number of contacts during the daily work schedule
Apply knowledge of customer relations functions and services offered
Perform miscellaneous job-related duties as assigned by the department manager

Requirements

What you’ll need

This position requires strong customer service skills
Must be fluent in English and Spanish
Overall knowledge and experience in mortgage loan servicing desirable but not required
Graduate degree is preferred
Undergraduates must have at least 6 months call center experience
Applicants must be willing to work in MOA Complex, Pasay City and/or set up to work from home with 50 MBPS internet speed
Must be willing to work in US timings