Manager, CRE Loan Servicing, Asset Management

International Luxury Hotel Association

. Oversee a team of Asset Managers and Portfolio Managers overseeing Commercial Real Estate loans, including 3–10 direct reports .

Posted 9/18/2026full-timeRemote • United StatesSeniorLead💰 $115,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Commercial Real Estate loan servicing, including oversight of teams and management of complex borrower and investor relationships. Proficient in analyzing portfolio trends, ensuring compliance, and driving process improvements while maintaining high attention to detail.

Highest-signal resume keywords

Commercial Real Estate Loan ServicingTeam LeadershipPortfolio AnalysisContractual ComplianceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRE Loan Life CycleComplex CalculationsFinancial Statement AnalysisRisk MonitoringProcess Improvement

Soft Skills

Customer ServiceConflict ResolutionProfessional Relationship-BuildingAttention to DetailSound Judgment

Tools & Technologies

REALSynergy Servicing SystemWordExcelOutlookCoPilot

Industry Keywords

CMBSRMBSSFR Portfolio LoansCREFC ReportingServicing Agreements

About the role

Key responsibilities & impact

Oversee a team of Asset Managers and Portfolio Managers overseeing Commercial Real Estate loans, including 3–10 direct reports
Share responsibility for hiring, training, and evaluating team members
Serve as the primary escalation point for complex Borrower and Investor matters
Manage relationships with Borrowers, Investors, Master Servicers, and third-party stakeholders
Partner with Asset Management, Special Servicing, Legal, Compliance, and other internal stakeholders
Lead and support team training, coaching, oversight, team-building sessions, and meetings
Monitor workflows, staffing levels, servicing activities, reporting metrics, contractual obligations, and covenant monitoring
Analyze portfolio trends and servicing metrics to identify risks, opportunities, and operational efficiencies
Drive process improvement initiatives, strengthen controls, and implement best practices
Monitor watchlist assets, covenant compliance, maturity exposure, and other risk indicators
Facilitate and contribute to monthly Watchlist meetings
Assist with special projects, system enhancements, process implementations, and department initiatives
Prepare and review management reports, portfolio summaries, and team performance metrics
Spread and analyze property-level financial statements and train Asset Managers on complex assets
Interpret servicing agreements, loan documents, cash management structures, Investor guidelines, PSA, TSA, and SSA requirements
Ensure contractual compliance and accurate client reporting calculations
Communicate reporting needs to other departments and train business units on servicing-system intricacies
Develop investor reports, coordinate servicing functions, update policies and procedures, assist with audits and rating agency requests, lead Commercial team trainings, and prepare presentations

Requirements

What you’ll need

Four year degree from an accredited University preferred or equivalent work experience
Minimum of 10 years of CRE loan servicing experience required
1–2 years in a leadership position preferred
Full understanding of the full CRE loan life cycle from onboarding through Mortgage Satisfaction
Prior experience with CMBS, RMBS, SFR Portfolio loans, and/or CREFC reporting requirements is a plus
High attention to detail
Strong proficiency in Word, Excel, Outlook, CoPilot, and other information processing programs
Ability to perform complex calculations using calculators and systems
Ability to reason and exercise sound judgment
Ability to handle sensitive and confidential information appropriately
Outstanding communication skills, including verbal, written, and listening skills
Strong customer service, professional relationship-building, conflict-resolution, and difficult-conversation skills
Previous experience with REALSynergy servicing system is considered a plus
Must pass the Company’s Background Screening process prior to beginning employment
May be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable

Benefits

Comp & perks

Annual bonus of 15% based on performance
Medical, dental and vision coverage
Up to 3% match on 401(k) contributions
Generous paid time off
Company-paid life, accident and disability coverage
Mental, physical and financial wellness programs
Accommodation for disabilities or special needs