Portfolio Manager – Commercial Servicing

International Luxury Hotel Association

. Oversee the performance of an assigned portfolio of commercial real estate loans .

Posted 9/21/2026full-timeRemote • Florida • United StatesJuniorMid-Level💰 $60,000 - $72,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing commercial real estate loan portfolios, including delinquency resolution, compliance review, and borrower communication. Proficient in analyzing financial documents and coordinating with internal departments to ensure effective asset management.

Highest-signal resume keywords

Loan Servicing ExperienceDelinquency ResolutionFinancial AnalysisCommunication SkillsBilingual English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Document ReviewCompliance ManagementFinancial CalculationsPortfolio AnalysisQuality Control

Soft Skills

Sound JudgmentConfidentiality HandlingVerbal CommunicationWritten CommunicationListening Skills

Tools & Technologies

WordExcelOutlookCoPilot

Industry Keywords

Commercial Real EstateDelinquent LoansInvestor GuidelinesTax AnalysisEscrow Analysis

About the role

Key responsibilities & impact

Oversee the performance of an assigned portfolio of commercial real estate loans
Serve as the elevated point of contact for borrowers and assigned investors
Facilitate borrower requests and manage delinquency resolution
Review loan documents, compliance, and quality control matters
Maintain frequent borrower and third-party representative contact
Contact delinquent customers, assist with repayment options, conduct financial interviews, and document delinquency reasons
Review daily reports and identify workflow priorities
Monitor delinquent commercial loans and pursue actions to reduce delinquencies
Research investor guidelines and borrower requests and resolve loan issues
Manage Tax, Insurance, Escrow Analysis, Suspense, and Task surveillance activities
Analyze property operating statements and rent rolls for Watchlist monitoring and collateral review
Resolve significant property issues and seek borrower rectification
Administer portfolio Watchlist reporting
Coordinate with internal departments to manage assets and servicing functions
Document borrower requests and prepare analysis and management resolution write-ups
Generate investor reports and assist with audits
Review and update internal policies and procedures as required

Requirements

What you’ll need

Four-year degree from an accredited university preferred or equivalent work experience
Minimum of 2 years of loan servicing experience required
Knowledge of Word, Excel, Outlook, CoPilot, and other information processing programs
Ability to perform complex calculations using calculators and systems
Ability to reason and exercise sound judgment
Ability to handle sensitive and confidential information appropriately
Outstanding verbal, written, and listening communication skills
Must pass the Company’s Background Screening process prior to beginning employment
May be required to pass client-specific background checks or Federal/State licensing requirements, if applicable
Bilingual English and Spanish is a plus

Benefits

Comp & perks

Quarterly bonus based on performance
Medical, dental and vision coverage
Up to 3% match on 401(k) contributions
Generous paid time off
Company-paid life, accident and disability coverage
Mental, physical and financial wellness programs