Portfolio Manager, Commercial Servicing

International Luxury Hotel Association

. Provide oversight for the performance of an assigned portfolio of commercial real estate loans .

Posted 11/5/2026full-timeRemote • Florida • United StatesJuniorMid-Level💰 $60,000 - $72,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in commercial loan servicing, including oversight of loan performance, delinquency management, and borrower relations. Proficient in analyzing financial documents and maintaining compliance while delivering exceptional customer service.

Highest-signal resume keywords

Loan Servicing ExperienceDelinquency ManagementFinancial AnalysisCustomer Service OrientationBilingual (English and Spanish)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Commercial Real Estate LoansComplex CalculationsDocument ReviewQuality ControlTax AnalysisInsurance AnalysisEscrow AnalysisPortfolio ManagementWorkflow PrioritizationReporting

Soft Skills

Attention to DetailOutstanding Communication SkillsConflict Resolution SkillsSelf-MotivatedTeam Player

Tools & Technologies

WordExcelOutlookCoPilot

Industry Keywords

Commercial Loan ServicingBorrower RelationsInvestor GuidelinesComplianceBackground Screening

About the role

Key responsibilities & impact

Provide oversight for the performance of an assigned portfolio of commercial real estate loans
Serve as the elevated point of contact for borrowers and assigned investors
Work with Portfolio Analysts/Associates and internal business units
Facilitate borrower requests and manage delinquency resolution
Review loan documents, compliance, and quality control matters
Respond to borrower and investor inquiries related to commercial loan servicing
Maintain frequent contact with borrowers and third-party representatives
Contact delinquent customers, assist with repayment options, conduct financial interviews, and document delinquency reasons
Review daily reports to identify workflow priorities
Monitor delinquent commercial loans and pursue actions to reduce delinquencies
Research investor guidelines and borrower-request requirements
Perform tax, insurance, escrow analysis, suspense, and task-management activities
Analyze property operating statements and rent rolls for Watchlist monitoring and collateral review
Resolve significant property issues and seek borrower rectification
Administer portfolio Watchlist reporting
Coordinate with internal departments to manage assets and servicing functions
Document borrower requests and assemble documentation for analysis and management-resolution recommendations
Generate investor reports
Review and update internal policies and procedures
Assist with audits as requested
Perform other duties as assigned

Requirements

What you’ll need

Four year degree from an accredited University preferred or equivalent work experience
Minimum of 2 years of loan servicing experience required
High attention to detail
Knowledge of Word, Excel, Outlook, CoPilot, and other information processing programs
Bilingual (English and Spanish) is considered a plus
Self-motivated and works independently
Customer service oriented
Team player
Flexible
Ability to perform complex calculations using calculators and systems is required
Ability to reason and exercise sound judgment
Ability to handle sensitive and confidential information appropriately
Outstanding communications skills, including verbal, written and listening skills
Strong customer service and professional relationship-building skills
Conflict resolution skills and ability to have difficult conversations
Must pass the Company’s Background Screening process prior to beginning employment
May be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable

Benefits

Comp & perks

Quarterly bonus based on performance
Medical, dental and vision coverage
Up to 3% match on 401(k) contributions
Generous paid time off
Company-paid life, accident and disability coverage
Mental, physical and financial wellness programs