Senior Asset Manager, Commercial Servicing

International Luxury Hotel Association

. Provide proactive monitoring and surveillance of assigned assets securing CRE loans .

Posted 10/16/2026full-timeRemote • Florida • United StatesSenior💰 $85,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Provide proactive monitoring and surveillance of assigned assets securing CRE loans
Serve as point of contact for borrowers, investors, third parties, and internal business units
Provide oversight of an assigned portfolio and facilitate borrower requests
Monitor and enforce loan covenants, letters of credit, escrow and reserve functions, insurance compliance, and financial performance
Perform quality-control checks of loan boarding against loan documents
Coach and train Asset Managers on CRE loan documents, complex assets, financial analysis, pro formas, and construction draws
Interpret rent rolls, financial statements, property inspections, and other documents to identify potential performance issues
Spread and analyze property-level financial statements
Create pro formas based on historical property performance
Resolve delinquent payment issues with borrowers and investors
Calculate amortization, interest, default interest, prepayment premiums, yield maintenance, and escrow constants
Create, maintain, and monitor investor-level watchlists
Lead client calls and meetings regarding loan performance issues
Review borrower loan draws and administer construction/rehabilitation loan covenants
Engage borrowers regarding exit strategies and market conditions as projects approach maturity
Prepare, collaborate on, and review CREF-C reporting packages
Act as first point of contact for team escalations and escalate items to management
Read and interpret CRE loan documents to determine borrower request eligibility
Discuss borrower requests with borrowers and investors and resolve submissions
Prepare presentation-level write-ups and recommendations for borrower requests
Review and approve Asset Manager write-ups
Process assumptions, collateral substitutions, insurance losses, insurance non-compliance, lender-placed insurance, maturity extensions, loan modifications, partial collateral releases, and property management changes
Generate investor reports and presentations
Coordinate with internal departments, update policies and procedures, assist with audits, and lead team trainings
Perform other duties as assigned

Requirements

What you’ll need

Minimum of 8 years of CRE loan servicing experience required
Four-year degree from an accredited university preferred or equivalent work experience
Familiarity with the full CRE loan life cycle from onboarding through Mortgage Satisfaction
Strong proficiency in Word, Excel, Outlook, CoPilot, and other information processing programs
Ability to perform complex calculations using calculators and systems
Ability to reason and exercise sound judgment
Ability to handle sensitive and confidential information appropriately
Outstanding verbal, written, and listening communication skills
Strong customer service, professional relationship-building, and conflict-resolution skills
Ability to handle difficult conversations
Self-motivated and able to work independently
High attention to detail
Must pass the Company's background screening process before beginning employment
May be required to pass client-specific background checks or applicable federal/state licensing requirements
1–2 years in a leadership position preferred
Bilingual English and Spanish considered a plus
Previous REALSynergy servicing system experience considered a plus

Benefits

Comp & perks

Annual performance-based bonus
Medical, dental, and vision coverage
Up to 3% match on 401(k) contributions
Generous paid time off
Company-paid life, accident, and disability coverage
Mental, physical, and financial wellness programs
Equal employment opportunity and accommodation support