Senior Asset Manager, Commercial Special Servicing

International Luxury Hotel Association

. Administer loss mitigation, remedy enforcement and liquidation tasks for an assigned portfolio of geographically diverse, non-performing commercial/business purpose mortgage loans .

Posted 9/21/2026full-timeRemote • United StatesSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing defaulted commercial business purpose loans, including loan modifications, borrower negotiations, and compliance with detailed reporting requirements. Proficient in financial analysis, property operations assessment, and collaboration with third-party vendors to maximize recovery for lender clients.

Highest-signal resume keywords

Commercial Real Estate Loan DocumentationDefaulted Loan ManagementNegotiation SkillsFinancial AnalysisMicrosoft 365 Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan ModificationsForbearance AgreementsProperty Operations AnalysisCredit Report ReviewAsset Disposition ProjectionsCRE Income Property FundamentalsCovenant ComplianceDefault RemediesBusiness Plan PreparationCommercial Loan Servicing

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingDecision-MakingTeamwork

Tools & Technologies

REALSynergyStrategyEnterpriseAdobe Applications

Industry Keywords

Commercial Business Purpose LoansNon-Performing LoansREO ActivitiesAsset ManagementBorrower Outreach

About the role

Key responsibilities & impact

Administer loss mitigation, remedy enforcement and liquidation tasks for an assigned portfolio of geographically diverse, non-performing commercial/business purpose mortgage loans
Maintain direct contact with commercial borrowers to identify default reasons and resolution plans
Assess borrower financial situations, property operations and conditions, market conditions and collateral
Review borrower and individual credit reports, asset searches, loan documents and servicing agreements
Prepare and verify calculations for legal demands
Negotiate borrower workouts within acceptable lender-client parameters
Structure loan modifications and forbearance agreements
Review property valuation reports and perform or review collateral property inspections
Prepare formal business plans covering default reasons, enforcement options, alternative strategies, servicer recommendations and net present value analysis
Direct and monitor third-party vendors including attorneys, inspectors, appraisers, property managers, investigators, receivers, brokers, contractors, title agents and insurance adjusters
Prepare asset disposition projections, including recovery amounts, losses and timelines
Provide instructions for posting and disbursement transactions
Maintain accurate asset status reports and provide written qualitative status comments
Support Commercial Primary Servicing representatives with borrower outreach, property and market analysis and investor inquiries
Comply with Company training, compliance, audit and reporting requirements
Identify operational issues and suggest solutions
Administer defaulted loan sales and complex REO activities
Monitor subservicers and asset management contractors
Serve as a subject matter expert and mentor junior staff
Establish borrower contact within 5 business days of transfer to special servicing
Complete formal business plans within 45 days of transfer and update them at least every 180 days
Maximize recovery for lender clients
Complete at least 40 hours of annual Company training and contribute to training initiatives

Requirements

What you’ll need

Minimum 7 years’ experience managing defaulted commercial business purpose loans secured by commercial use, mixed use, SFR/multifamily rental and/or SFR/multifamily transitional properties
Strong understanding of lender default remedies and enforcement strategies, including foreclosure, trustee sales, receivership, UCC sales and bankruptcy strategies
Strong understanding of loan covenants and covenant compliance
Strong understanding of CRE income property fundamentals, income property operations analysis and borrower financial analysis
Strong understanding of commercial real estate loan documentation
Superior verbal and written communication skills
Superior negotiation skills
Ability to work independently with minimal supervision
Superior problem-solving and decision-making skills
Ability to comply with detailed reporting requirements
Ability to work under pressure, meet deadlines and adjust to changing priorities
Microsoft 365 Suite and Adobe applications proficiency
Experience with commercial loan servicing applications such as REALSynergy, Strategy and Enterprise
Strong teamwork skills to collaborate with associates in multiple departments
Prior underwriting experience for commercial business purpose loans secured by multifamily, mixed use, commercial use, SFR investor rental and/or SFR/MFR construction/residential transition properties
Prior rental property management experience for multifamily apartment or SFR portfolios
Understanding of commercial loan servicing agreements and principles
Availability for occasional travel of 5%–25%
Must pass the Company’s Background Screening process prior to beginning employment
May be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable

Benefits

Comp & perks

Performance-based bonus eligibility
Medical, dental and vision coverage
Up to 3% match on 401(k) contributions
Generous paid time off
Company-paid life, accident and disability coverage
Mental, physical and financial wellness programs
Reasonable accommodation for disabilities or special needs