Senior Manager, Commercial SBC

International Luxury Hotel Association

. Oversee a team of Asset Managers and Portfolio Managers responsible for Commercial Real Estate loans .

Posted 9/18/2026full-timeRemote • Florida • United StatesSenior💰 $120,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Commercial Real Estate loan servicing, with a strong focus on team leadership, compliance, and client relationship management. Proficient in managing complex servicing systems and ensuring accurate reporting and performance monitoring.

Highest-signal resume keywords

CRE Loan Servicing ExperienceLeadership in Team ManagementUnderstanding of CMBS and RMBSProficiency in Word, Excel, and OutlookExperience with REALSynergy or MSP Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRE Loan Life Cycle ManagementComplex CalculationsContract Compliance ReviewPortfolio Risk MonitoringInvestor Reporting Development

Soft Skills

Outstanding Verbal CommunicationConflict ResolutionProfessional Relationship BuildingAttention to DetailDifficult Conversation Skills

Tools & Technologies

REALSynergyMSP Servicing SystemsCoPilotInformation Processing Programs

Industry Keywords

Commercial Real EstateCMBSRMBSSFR Portfolio LoansCREFC Reporting Requirements

About the role

Key responsibilities & impact

Oversee a team of Asset Managers and Portfolio Managers responsible for Commercial Real Estate loans
Hire, train, and evaluate team members
Manage highly escalated items for investors and borrowers
Serve as the primary contact for inter-company projects, system enhancements, and related matters
Monitor reports and team performance to identify portfolio risks, employee training opportunities, and investor reporting or asset-management needs
Work with external clients to resolve escalated items and provide exceptional service
Monitor client and internal reporting for contractual timing, accuracy, and team-performance compliance
Monitor staffing levels, create job requisitions, lead team-building sessions, and communicate team issues to the Director
Conduct ongoing meetings with direct reports regarding engagement, issue resolution, and training
Review contract terms and ensure compliance across servicing and other Onity business units
Interpret and teach PSA, TSA, SSA, and Servicing Agreements
Manage multiple servicing systems, reporting needs, accounting structures, and cash flow
Develop investor reports with internal business units
Coordinate servicing functions across internal departments
Update internal policies and procedures
Assist with audits and rating-agency requests and presentations
Lead team trainings and prepare presentations for investors, management, and internal business units
Perform other duties as assigned

Requirements

What you’ll need

Four year degree from an accredited University preferred or equivalent work experience
Minimum of 12 years of CRE loan servicing experience required
1–2 years in a leadership position required; 4–5 years preferred
Full understanding of the full CRE loan life cycle from onboarding through Mortgage Satisfaction
Prior experience with CMBS, RMBS, SFR Portfolio loans, and/or CREFC reporting requirements
High attention to detail
Strong proficiency in Word, Excel, Outlook, CoPilot, and other information processing programs
Ability to perform complex calculations using calculators and systems
Ability to reason and exercise sound judgment
Ability to handle sensitive and confidential information appropriately
Outstanding verbal, written, and listening skills, with strong customer service, professional relationship building, conflict resolution, and difficult-conversation skills
Must pass the Company’s Background Screening process before beginning employment
May be required to pass client-specific background checks or Federal/State licensing requirements, if applicable
Experience with REALSynergy or MSP servicing systems is a plus

Benefits

Comp & perks

Annual bonus of 20% based on performance
Medical, dental and vision coverage
Up to 3% match on 401(k) contributions
Generous paid time off
Company-paid life, accident and disability coverage
Mental, physical and financial wellness programs