Team Lead, Digital Transformation

International Luxury Hotel Association

. Oversee 20x5 monitoring and support operations for the RPA platform and automation bots .

Posted 9/17/2026full-timeBangalore • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing RPA platform operations, including incident management, monitoring, and support for automation bots. Proficient in driving adherence to ITIL processes and leading teams in a 20x5 operational model.

Highest-signal resume keywords

UiPath OrchestratorRPA Support OperationsIncident ManagementITIL ProcessesTeam Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

PythonLog AnalysisRCAAutomation TroubleshootingOracleMySQLBasic Query Execution

Soft Skills

Team LeadershipShift Management

Tools & Technologies

AWSGitHub

Industry Keywords

L1 SupportL2 SupportSDLCContinuous ImprovementSOP Refinement

Tech Stack

Tools & technologies

AWSMySQLOraclePythonRPASDLC

About the role

Key responsibilities & impact

Oversee 20x5 monitoring and support operations for the RPA platform and automation bots
Lead and manage L1 monitoring operations across a 20x5 model with rotational shifts
Supervise real-time monitoring of UiPath Orchestrator, bot schedules, queues, and triggers
Ensure timely incident triage, RCA, and resolution within defined SLAs
Act as the primary escalation point for critical incidents and unresolved issues
Drive adherence to ITIL processes, including incident, problem, and change management
Oversee job restarts, transaction reprocessing, and production support activities
Ensure proper documentation of incidents, RCAs, and knowledge articles
Coordinate with Development, Infrastructure, QA, and Operations teams for issue resolution
Support code migrations, configuration changes, and CAB activities
Monitor team performance and shift coverage, ensuring adequate backfill planning
Drive continuous improvement through automation, SOP refinement, and proactive monitoring
Provide weekend support for planned maintenance activities

Requirements

What you’ll need

B.E / B. Tech / MCA
Strong experience in UiPath Orchestrator and RPA support operations
Solid understanding of L1/L2 support models and production incident management
Knowledge of Python (basic), AWS, GitHub, and scripting
Experience with log analysis, RCA, and automation failure troubleshooting
Familiarity with Oracle/MySQL and basic query execution
Working knowledge of ITIL and SDLC processes
Proven team leadership and shift management experience

Benefits

Comp & perks

Office Connect once a week
No travel required