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Advisor Integration Manager
Internova Travel Group. Guide new advisors through their first three to six months at GTC .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in training and onboarding within the travel industry, with a strong understanding of GTC's platforms and tools. Capable of delivering structured training, supporting advisors, and fostering effective communication and collaboration.
Highest-signal resume keywords
5+ Years Experience In TrainingStrong Understanding Of GTC's PlatformsExperience With SalesforceProficiency In MS OfficeStrong Analytical And Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training And SupportClient-Facing ExperienceProject Management SoftwareCRM System ManagementKnowledge Of Sabre
Soft Skills
Exceptional Communication SkillsRelationship-Building AbilitiesHighly OrganizedDetail-OrientedAbility To Multitask Under Pressure
Tools & Technologies
GTC ONEAdvisor OSMS FormsTeamsSmartsheet
Industry Keywords
Travel IndustryAdvisor RelationsAccount ManagementIndependent AdvisorsPartner Network
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Guide new advisors through their first three to six months at GTC
- Support technical onboarding and ensure smooth integration into GTC
- Train advisors on GTC systems, resources, and offerings
- Direct advisors to appropriate subject-matter experts or additional training modules
- Partner with the Growth Team to understand each new advisor’s business and goals before onboarding
- Complete technical onboarding actions as part of the Onboarding Team
- Provide onboarding-team coverage during capacity constraints
- Provide basic training on GTC tools such as Advisor OS and GTC ONE
- Conduct an initial “Get Started” call covering GTC resources, systems, accounting, hotel programs, partner programs, CCRA, and marketing resources
- Deliver structured, needs-based training after onboarding
- Educate advisors on support desks and effective communication with each team
- Check in with new advisors at least weekly during their first six months to provide training and troubleshoot issues
- Meet regularly with ASMs to ensure required support actions are completed
- Create custom training or support for new advisors as needed
- Coordinate meetings with internal departments for deeper learning or issue resolution
- Stay informed about internal updates and communicate changes affecting advisors
- Create processes, tools, and collateral to improve efficiency and the day-to-day experience of advisors, ASMs, and internal teams
- Hand over responsibility to the ASM after six months or sooner at the discretion of the Integration Manager, ASM, and Director of Sales Operations
Requirements
What you’ll need- 5+ years’ experience in training within the travel industry
- Proven ability to train and support clients and colleagues
- Strong understanding of GTC’s platforms, tools, partner network, and program offerings
- Background in travel, advisor relations, account management or a comparable client-facing role
- Experience collaborating with Independent Advisors is preferred
- Working knowledge of Sabre is beneficial; proficiency is a strong advantage
- Experience with Salesforce is preferred
- Strong analytical and problem-solving skills
- Ability to work independently
- Exceptional communication and relationship-building abilities
- Highly organized, detail-oriented, and self-motivated
- Proficiency in MS Office, including MS Forms
- Project management software experience, such as Teams and Smartsheet
- CRM system management experience
- Strong organizational skills and ability to multitask under pressure
- Strong teamwork and interpersonal skills
- Ability to keep sensitive information confidential
- Focused listening skills and ability to gain greater understanding
- Ability to learn and apply knowledge quickly
- Ability to travel periodically
Benefits
Comp & perks- Choice of two medical plans
- Two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401k Plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance
- Discounted auto, home, & renters insurance
- May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance