Corporate Concierge Travel Consultant

Internova Travel Group

. Serve as the first point of contact between travelers and ALTOUR .

Posted 11/3/2026full-timeRemote • United StatesSeniorLead💰 $20 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in corporate travel management, particularly for C-Suite travelers, with a strong focus on customer service, attention to detail, and proficiency in GDS systems. Capable of providing consultative support and maintaining high productivity and quality standards in a fast-paced environment.

Highest-signal resume keywords

10+ Years Corporate Travel Selling ExperienceMastery In Amadeus GDSExpert In International Travel BookingsExceptional Communication SkillsOutstanding Attention To Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Corporate Travel ManagementGDS ProficiencyTicketing ProficiencyInternational Travel BookingsDestination GeographyTyping Speed Of At Least 50 WPMMicrosoft Office SuiteAmadeus GDS KnowledgeConsultative ServiceFlight Monitoring

Soft Skills

Exceptional Customer ServiceAbility To Handle Multiple RequestsConstructive FeedbackLeadership Among PeersAbility To Handle Difficult Situations

Industry Keywords

C-Suite TravelersVIP ExperienceTravel IndustryCustomer EscalationsPre-Booking ConsultationPost-Trip Follow-UpTravel PreferencesAfter-Hours SupportVirtual EnvironmentTravel Itineraries

About the role

Key responsibilities & impact

Serve as the first point of contact between travelers and ALTOUR
Service inbound corporate travel requests in a virtual environment via phone, chat, and email
Deliver extraordinary customer service to C-Suite travelers and their administrative staff
Establish rapport with travelers and administrative staff while maintaining an impeccable professional demeanor
Provide consultative service throughout the booking process
Complete air, ground, and lodging reservations accurately and promptly
Create unique travel itineraries tailored to C-Suite traveler needs
Provide pre-booking consultation, pre-travel support, and post-trip follow-up
Handle customer escalations to resolution in collaboration with subject-matter specialists
Proactively offer suggestions and consultation for all components of bookings
Provide flight monitoring and disruption support 24/7 through an after-hours support rotation
Maintain productivity, quality, and customer-experience goals
Take direction, offer suggestions, and provide appropriate guidance to peers
Proactively support peers and act as a leader among peers
Recognize peers for support and provide constructive feedback when appropriate
Support peers in decision-making and escalate issues to leaders when necessary

Requirements

What you’ll need

10+ years Corporate Travel selling experience, minimum 5 years as VIP or Concierge Agent
5+ years of customer service experience, preferably in the travel industry with VIP experience
Experience working with Amadeus GDS
Mastery in Amadeus GDS and multiple GDS knowledge, specifically GDS formats, shortcuts, enhancements, and pricing
GDS and ticketing proficiency with willingness to utilize multiple reservations systems
Expert in international travel bookings and process
Proficient with both international and domestic destination geography
Fluent with Microsoft Office Suite including Excel and Outlook
Typing speed of at least 50 WPM
Exceptional communication skills, both written and oral
Outstanding attention to detail
Ability to handle multiple complex requests simultaneously
Comfort and experience working with C-level travelers and their administrative staff
Ability to retain and proactively obtain travel preferences
Flexible schedule including nights, weekends, and overnights when flight monitoring
Ability to provide constructive feedback to peers and leaders when appropriate
Ability to handle difficult situations and know when to escalate to a leader

Benefits

Comp & perks

Choice of two medical plans and two dental plans
Vision insurance
Flexible spending accounts (FSAs)
Company-paid life insurance and AD&D
Optional additional life insurance and AD&D
Disability insurance
Paid parental leave
Paid time off
401k Plan with company match
Discounted employee travel options
Access to LinkedIn Learning webinars and courses
Discounted pet insurance
Discounted auto, home, & renters insurance
May be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance