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Corporate Travel Consultant – Amadeus
Internova Travel Group. Quote and book accurate domestic and international air, car, and hotel reservations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in booking domestic and international travel, utilizing GDS systems like Amadeus, and delivering exceptional customer service in a corporate travel environment. Proficient in navigating travel regulations and providing consultative support to clients throughout the booking process.
Highest-signal resume keywords
GDS ProficiencyTravel Industry KnowledgeCustomer Service ExcellenceCorporate Travel ExperienceInternational Travel Booking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
GDS AssessmentAmadeus GDS MasteryTravel Selling ExperienceTyping Speed of 45 WPMBooking AccuracyLow-Fare Search CapabilitiesTravel Regulations KnowledgeRate NegotiationConsultative ServiceMulti-Account Management
Soft Skills
Exceptional Customer ServiceAdaptabilityConstructive FeedbackCommunication SkillsProblem-Solving
Industry Keywords
Corporate TravelInbound Travel RequestsFly America ActTravel ArrangersClient ProgramsProductivity GoalsQuality GoalsCustomer Experience GoalsChange ManagementTravel Booking Process
About the role
Key responsibilities & impact- Quote and book accurate domestic and international air, car, and hotel reservations
- Service inbound corporate travel requests in a virtual call center environment
- Deliver extraordinary customer service to ALTOUR clients
- Provide consultative service to travelers and travel arrangers throughout the booking process
- Complete reservations accurately and promptly
- Follow Federal and State travel requirements, including the Fly America Act
- Secure the lowest available air, car, and hotel rates at booking
- Use client and ALTOUR negotiated programs when applicable
- Utilize GDS low-fare search capabilities
- Maintain productivity, quality, and customer-experience goals
- Work 9 AM–6 PM ET
Requirements
What you’ll need- Must pass GDS assessment
- Typing speed of at least 45 WPM
- 5 years’ travel selling experience
- 5+ years’ customer service experience, preferably in the travel industry
- Exceptional/above & beyond, proactive customer service approach
- Excellent travel industry knowledge
- Mastery in Amadeus GDS formats, shortcuts, enhancements, and pricing
- Corporate travel experience required
- Experience in international travel bookings and process
- Experience handling multiple accounts
- Exceptional written and oral communication skills
- Ability to embrace change and adapt
- Ability to provide constructive feedback to peers and leaders
- Ability to handle difficult situations with minimal guidance
- Strong understanding of key ALTOUR initiatives and strong change management skills
Benefits
Comp & perks- Choice of two medical plans and two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401k Plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance
- Discounted auto, home, and renters insurance
- May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance