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Corporate Travel Consultant
Internova Travel Group. Service inbound corporate and government travel requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in international travel bookings and corporate travel policies while delivering exceptional customer service. Proficient in utilizing Sabre GDS and maintaining productivity and quality goals in a fast-paced environment.
Highest-signal resume keywords
5+ Years Travel Selling ExperienceExpert In International Travel BookingsMastery In Sabre GDSExceptional Customer Service SkillsStrong Understanding Of Corporate Travel Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
International Travel BookingsCorporate Travel PoliciesGDS Low-Fare Search CapabilitiesTyping Speed Of At Least 50 WPMTravel Industry Knowledge
Soft Skills
Exceptional Customer Service ApproachExcellent Multitasking SkillsExceptional Written And Oral Communication SkillsTeamwork And SupportAdaptability To Change
Tools & Technologies
Sabre GDSSmartpoint
Industry Keywords
Corporate TravelFly America ActTravel ArrangersCustomer Experience GoalsCall-Monitoring Performance
About the role
Key responsibilities & impact- Service inbound corporate and government travel requests
- Deliver extraordinary customer service to ALTOUR clients
- Greet all clients with enthusiasm
- Provide consultative service to travelers and travel arrangers throughout the booking process
- Quote and book accurate domestic and international air, car, and hotel reservations
- Complete reservations accurately and promptly while following corporate travel policies
- Follow Federal and State travel requirements, including the Fly America Act
- Secure the lowest available air, car, and hotel rates at booking
- Use client and ALTOUR negotiated programs when applicable
- Utilize GDS low-fare search capabilities
- Maintain productivity goals measured by transactions per day
- Maintain quality goals measured by minimal customer service issues
- Maintain customer-experience goals measured through call-monitoring performance
- Work Monday through Friday, 11:00 AM–8:00 PM ET
Requirements
What you’ll need- 5+ years’ travel selling experience
- 5+ years’ customer service experience, preferably in the travel industry
- Expert in international travel bookings and process
- Typing speed of at least 50 WPM
- Exceptional, proactive customer service approach
- Excellent travel industry knowledge
- Mastery in Sabre GDS, formats, shortcuts, enhancements, pricing, and Smartpoint
- Corporate travel experience required
- Excellent multitasking skills and ability to service multiple accounts at a high level of customer service
- Exceptional written and oral communication skills in English
- Ability to embrace change and adapt to new technologies and processes
- Strong understanding of own skill set and development opportunities
- Takes direction, offers suggestions, and asks for appropriate guidance when applicable
- Demonstrates exceptional teamwork and proactively offers support
- Acts as a leader among peers
- Ability to provide constructive feedback to peers and leaders
- Ability to handle most difficult situations with minimal guidance
- Able to support peers in decision making
- Knows when to escalate to a leader
- Strong understanding of key Altour initiatives and strong change management skills
Benefits
Comp & perks- Choice of two medical plans
- Two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401k Plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance
- Discounted auto, home, & renters insurance
- May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance