Manager, GDS Automation, Support

Internova Travel Group

. Lead, coach, and develop a team responsible for GDS administration, automation support, agent configuration, and operational technology services .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $72,642 - $108,963 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in GDS administration, automation support, and point-of-sale configuration, with a strong focus on optimizing workflows and enhancing operational efficiency. Proven ability to lead and develop teams while managing complex GDS environments and integrations with travel technology platforms.

Highest-signal resume keywords

GDS AdministrationAutomation SupportPoint-Of-Sale ConfigurationQueue ManagementUser Access Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

GDS ScriptingPCC AdministrationOID AdministrationAgent Profile SetupWorkflow AutomationTroubleshootingAnalytical SkillsProblem-Solving

Soft Skills

LeadershipMentoringIndependent Work

Tools & Technologies

Concur TravelAtriisDeemKayak for BusinessCompleatIQCX

Industry Keywords

Travel Management CompanyCorporate TravelQuality ControlAuto-TicketingFulfillment Automation

About the role

Key responsibilities & impact

Lead, coach, and develop a team responsible for GDS administration, automation support, agent configuration, and operational technology services
Manage and maintain PCCs, OIDs, branch structures, office profiles, and point-of-sale configurations
Configure and support agent work environments, sign-in credentials, user profiles, access permissions, and security controls
Maintain GDS settings and operational configurations supporting reservation processing, ticketing, quality control, and traveler servicing
Support onboarding, setup, and maintenance of agent profiles and operational workstations
Establish team priorities, workload management, and service level expectations
Develop, maintain, and optimize GDS scripts, macros, and automation tools
Support automation initiatives for booking, ticketing, servicing, and fulfillment workflows
Create and manage point-of-sale automation configurations
Analyze workflows and identify opportunities to increase automation and operational efficiency
Test and deploy scripts, automation enhancements, and configuration updates
Administer GDS queues and workflows for reservations, ticketing, schedule changes, exchanges, and servicing
Monitor queue performance and routing
Troubleshoot GDS errors, automation failures, profile issues, queue exceptions, and access concerns
Serve as the escalation point for GDS configuration, scripting, and operational support issues
Work with GDS support teams on vendor-level issues
Manage web-service connections and integrations between the GDS and related travel technology platforms
Support connectivity with Sabre, Amadeus, Concur Travel, Atriis, Deem, Kayak for Business, Compleat, iQCX, and Umbrella Faces
Participate in system testing and user acceptance validation
Review GDS releases and enhancements for operational impact
Document configuration standards, scripts, troubleshooting procedures, and support processes
Recommend enhancements improving agent productivity, operational efficiency, and automation rates
Partner with Operations, Agent Services, Online Booking, Mid-Office, and Travel Technology teams

Requirements

What you’ll need

5-8 years of experience supporting GDS environments within a Travel Management Company (TMC) or corporate travel organization
Previous experience leading, mentoring, or supervising technical, operational, or support teams
Strong hands-on experience with GDS scripting and automation
Strong hands-on experience with point-of-sale configuration
Strong hands-on experience with PCC and OID administration
Strong hands-on experience with agent profile setup and maintenance
Strong hands-on experience with queue management and workflow automation
Strong hands-on experience with user access administration and support
Strong troubleshooting, analytical, and problem-solving skills
Ability to work independently in a remote environment while supporting multiple operational teams
Preferred: Experience with Concur Travel, Atriis, Deem, and Kayak for Business
Preferred: Experience supporting Compleat, iQCX, or other mid-office automation platforms
Preferred: Knowledge of web services, APIs, and travel technology integrations
Preferred: Familiarity with quality control, auto-ticketing, and fulfillment automation workflows
Preferred: Experience supporting multi-GDS travel environments

Benefits

Comp & perks

Choice of two medical plans
Two dental plans
Vision insurance
Flexible spending accounts (FSAs)
Company-paid life insurance and AD&D
Optional additional life insurance and AD&D
Disability insurance
Paid parental leave
Paid time off
401k Plan with company match
Discounted employee travel options
Access to LinkedIn Learning webinars and courses
Discounted pet insurance
Discounted auto, home, & renters insurance
May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance
Remote work arrangement