National Account Manager

Internova Travel Group

. Manage a portfolio of National-tier clients with structured engagement expectations and defined business goals .

Posted 11/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $64,570 - $105,936 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client engagement, with a strong focus on delivering structured service models and optimizing client satisfaction. Proficient in managing client relationships, tracking performance metrics, and collaborating cross-functionally to achieve business goals.

Highest-signal resume keywords

Account ManagementClient Service MindsetStructured Service ModelsCross-Functional CollaborationTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Organizational SkillsWritten CommunicationVerbal Communication

Tools & Technologies

ExcelCRM SystemsService Tracking Tools

Industry Keywords

Travel IndustryB2B ServiceClient SatisfactionProgram DeliveryReporting Frameworks

About the role

Key responsibilities & impact

Manage a portfolio of National-tier clients with structured engagement expectations and defined business goals
Serve as the day-to-day contact for travel program management, issue resolution, and reporting coordination
Develop and maintain account plans aligned to client goals, spend forecasts, and optimization opportunities
Facilitate structured client check-ins
Ensure delivery of agreed reports, SLAs, and service expectations
Work cross-functionally with Operations, Sourcing, and Commercial Operations to ensure seamless program delivery
Collaborate with the Manager, Inside Accounts to determine when accounts may shift tiers and require different delivery models
Monitor account-level profitability, renewal risk, and growth opportunities
Track and report client satisfaction trends and recommend improvements

Requirements

What you’ll need

2–4 years of experience in account management, customer success, or program delivery
Strong client service mindset with the ability to balance responsiveness with prioritization
Experience working with structured service models and reporting frameworks
Comfort collaborating cross-functionally and navigating client escalations diplomatically
Strong time management and organizational skills
Excellent written and verbal communication abilities
Familiarity with Excel, CRM systems, and service tracking tools
Travel industry or B2B service experience preferred

Benefits

Comp & perks

Choice of two medical plans
Two dental plans
Vision insurance
Flexible spending accounts (FSAs)
Company-paid life insurance and AD&D
Optional additional life insurance and AD&D
Disability insurance
Paid parental leave
Paid time off
401k Plan with company match
Discounted employee travel options
Access to LinkedIn Learning webinars and courses
Discounted pet insurance
Discounted auto, home, & renters insurance
May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance