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Systems Integration Manager
Internova Travel Group. Program and maintain mid-office technology, agent systems, scripts, and applications in the Systems Integration technology platform for ALTOUR .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in programming and maintaining mid-office technology and agent systems within the Corporate Travel Management industry, with a strong focus on quality control systems and automation solutions. Proficient in translating business requirements into functional specifications while managing multiple projects and stakeholder expectations.
Highest-signal resume keywords
Experienced Developer in Corporate Travel ManagementKnowledge of Quality Control SystemsFamiliarity with Database Administration and SQLWorking Level Knowledge of VB.net DevelopmentAbility to Translate Business Requirements into Technical Specifications
ATS Keywords
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Hard Skills
ProgrammingQuality Control SystemsDatabase AdministrationSQLVB.net DevelopmentJavaXML StandardsWeb Services ManagementVersion Control ConceptsAutomation Features Optimization
Soft Skills
TeamworkInterpersonal SkillsVerbal CommunicationOrganizational SkillsTime Management
Tools & Technologies
Compleat by ConcurBooking BuilderMagnatechTravelport+SabreAmadeusMicrosoft Office Suite
Industry Keywords
Corporate Travel ManagementMid-Office TechnologyAgent SystemsAutomation SolutionsStakeholder Management
Tech Stack
Tools & technologiesJavaSQL
About the role
Key responsibilities & impact- Program and maintain mid-office technology, agent systems, scripts, and applications in the Systems Integration technology platform for ALTOUR
- Review open projects related to automated quality control systems
- Handle ad hoc programming projects, process documentation, and business analysis efforts
- Support the corporate travel division with solutions that improve agent workflow productivity, end-to-end automation, client services, and operational quality assurance
- Receive, review, and process service requests from internal and external departments and clients
- Gather stakeholder business requirements and translate them into functional Statements of Work
- Review issues and solutions with supplier partners including Concur Compleat, Booking Builder, Magnatech, Travelport+, Sabre, and Amadeus
- Provide second- and third-level expert support
- Write routines and business rules; test, debug, document, and deploy code to quality-control applications
- Participate in code reviews
- Monitor processes and respond to errors and emergency problems
- Assume on-call responsibilities as required
- Manage projects across departments and systems, tracking requirements and timely delivery
- Recommend optimization of automation features, operational processes, and capabilities
- Recommend new solutions and processes to meet team, client, reporting, and operational goals
- Communicate project status with the Automation team and manage stakeholder expectations
- Respond to service requests, project updates, and information requests within department service levels
- Conduct or participate in meetings about systems, integration processes, and technology, preparing documentation as needed
- Report to the Director, Automation Development & Strategy and communicate extensively across departments
Requirements
What you’ll need- Experienced Developer in the Corporate Travel Management industry
- Knowledge of quality control systems, preferably Compleat by Concur
- Basic working knowledge of online booking tools
- Familiarity with database administration and SQL
- Experience and understanding of version control concepts and practical application of systems
- Knowledge of XML standards and web services management
- Basic knowledge of Java
- Working level knowledge of VB.net development
- Strong teamwork and interpersonal skills
- Excellent verbal and communication skills
- Proficient in setting and managing internal and external customer expectations
- Strong organizational skills to handle multiple projects and priorities simultaneously
- Ability to work independently and complete deliverables on time and with high quality
- Ability to translate business requirements into a technical project/task list and communicate desired functionality versus current state
- Knowledge of the entire Microsoft Office suite of products
- Bachelors degree or equivalent experience
Benefits
Comp & perks- Choice of two medical plans and two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401k Plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance
- Discounted auto, home, and renters insurance
- May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance