Customer Success Manager

InterPayments

. Own a defined portfolio of enterprise merchants post-go-live as their primary strategic point of contact .

Posted 10/6/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on managing enterprise accounts, conducting business reviews, and leveraging AI tools to enhance operational efficiency. Proficient in maintaining CRM systems and facilitating effective communication between stakeholders.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSalesforce ProficiencyAI Tools UtilizationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementContract NegotiationRenewal ManagementAI Workflow OptimizationCRM MaintenanceData DocumentationTechnical Integration FamiliarityPayments Industry KnowledgeProcess Building

Soft Skills

Self-Starter MindsetPrioritizationStakeholder LeadershipProblem SolvingClear Communication

Tools & Technologies

SalesforceJiraAI ToolsDashboardsAccount Trackers

Industry Keywords

Enterprise AccountsMerchant ServicesPaymentsRegulated ProductsAPIsWebhooks

About the role

Key responsibilities & impact

Own a defined portfolio of enterprise merchants post-go-live as their primary strategic point of contact
Report to the Senior Manager of Customer Success and collaborate with Professional Services, Support, Product, Engineering, Sales, and Finance
Schedule, prepare, lead, and follow up on quarterly business reviews
Conduct structured account-health check-ins
Lead renewal discussions and retention conversations
Triage and respond to daily merchant requests and route issues to other teams
Answer program questions, investigate issues, and close the loop with resolutions
Screen and scope expansion opportunities, partnering with Solutions Architecture and Professional Services
Lead non-expansion technical and program work through implementation handover
Document meetings and maintain Salesforce, Jira, account records, trackers, and dashboards

Requirements

What you’ll need

4+ years of experience in a customer-facing Customer Success, Account Management, or Relationship Management role, including at least 1 year owning mid-market to enterprise accounts with exposure to commercial (contract) discussions, renewals, and retention
Hands-on experience with AI tools; comfortable building workflows, managing agents, and leveraging AI to optimize daily routines and tasks
Strong written and verbal communication skills; ability to lead business and technical stakeholders and explain complex topics clearly
Self-starter mindset; ability to prioritize a portfolio and balance proactive and reactive demands
Hands-on experience with CRM and customer success tooling (Salesforce or similar); ability to maintain clean records
Based in or near the New York City area
Legally authorized to work in the U.S.; no visa sponsorship
Nice to have: experience in payments, merchant services, or similarly regulated products
Nice to have: familiarity with APIs, webhooks, or technical integrations
Nice to have: experience at an early-stage startup building processes