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Customer Success Analyst
Intersolid Software. Manage customers’ journey and progress following ERP implementation .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer journeys post-ERP implementation, with a strong focus on monitoring account health metrics and identifying opportunities for improvement. Proficient in collaborating across teams to enhance customer satisfaction and operational processes in grocery retail.
Highest-signal resume keywords
Customer Success ManagementERP Systems KnowledgeGrocery Retail OperationsCommunication SkillsAnalytical Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Journey ManagementAccount Health Metrics MonitoringOperational Process KnowledgePoint Of Sale (POS)Inventory ManagementPurchasingPricingInvoice IssuanceBasic SQL Knowledge
Soft Skills
Strong Communication SkillsOrganizational SkillsProblem-Solving Orientation
Certifications & Qualifications
Customer Success Certifications
Industry Keywords
SaaSB2B TechnologyGrocery Retail SectorElectronic Consumer Invoices (NFC-e)Income Statements (DRE)
Tech Stack
Tools & technologiesERPSQL
About the role
Key responsibilities & impact- Manage customers’ journey and progress following ERP implementation
- Monitor usage, satisfaction, and account health metrics
- Identify challenges, risks, and opportunities for improvement
- Conduct follow-up meetings and present results
- Identify opportunities for new modules, integrations, and solutions
- Collaborate with Support, Implementation, Product, and Development teams
- Record and share customer feedback and needs
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Business Administration, Sales Management, Information Technology, Information Systems, or related fields
- Experience in Customer Success, Implementation, or Advanced Support at SaaS/B2B technology companies
- Knowledge of operational processes in grocery retail, including point of sale (POS), inventory management, purchasing, pricing, invoice issuance, electronic consumer invoices (NFC-e), and income statements (DRE)
- Knowledge of ERP systems and grocery retail operations
- Strong communication and organizational skills, an analytical mindset, and a problem-solving orientation
- Availability for on-site customer visits when necessary
- Experience in the supermarket or grocery retail sector is a plus
- Basic knowledge of databases or SQL is a plus
- Customer Success certifications are a plus
Benefits
Comp & perks- Meal allowance
- Health insurance partially paid by the company, with copayments
- Daycare assistance for children up to 5 years and 11 months old
- Profit-Sharing and Results Program (PLR)
- Wellhub, formerly Gympass
- NAMU app, offering psychological and nutritional support
- Employment under the Brazilian CLT labor regime
- Work arrangement, working hours, and other conditions will be provided according to the available opportunity