Service Advisor – Power Generation

Interstate Companies, Inc.

. Serve as the main point of contact for customers requiring generator and power generation service, including preventative maintenance, diagnostics, and repairs .

Posted 11/6/2026full-timeSurprise • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing service operations for diesel generators, including preventative maintenance, diagnostics, and customer communication. Proficient in coordinating field service technicians and maintaining accurate service records to ensure high customer satisfaction.

Highest-signal resume keywords

Generator ExperienceDiesel Engine KnowledgeService Management Systems ProficiencyCustomer Service SkillsField Service Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventative MaintenanceDiagnosticsRepair Order ManagementTechnical Documentation ReviewService Agreement Support

Soft Skills

Strong Organizational SkillsExcellent Communication SkillsCustomer Satisfaction Focus

Tools & Technologies

Service Management SoftwareERP SystemsDiesel Service Software

Industry Keywords

Power Generation ServiceDiesel GeneratorsEngine-Driven EquipmentIndustrial Power Systems

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the main point of contact for customers requiring generator and power generation service, including preventative maintenance, diagnostics, and repairs
Open, manage, and close repair orders
Develop and present estimates and obtain customer approvals
Schedule and coordinate work for field and shop technicians supporting diesel generators and related systems
Communicate job status updates, timelines, and findings clearly and professionally to customers
Collaborate with technicians, parts personnel, and service leadership to ensure efficient service execution
Review technician findings and documentation to ensure accuracy prior to billing
Support warranty, service agreement, and contract-related processes when applicable
Maintain accurate service records and documentation in company systems
Promote a high level of customer satisfaction through clear communication and follow-through

Requirements

What you’ll need

Previous experience as a Service Advisor, Service Coordinator, or similar role in a diesel, engine, or power generation service environment
Generator experience required, including familiarity with diesel-powered generators
Strong working knowledge of diesel engines highly preferred
Ability to interpret technician findings and translate them into clear customer-facing explanations
Strong organizational skills with the ability to manage multiple work orders and priorities
Proficiency with service management or ERP systems; experience with diesel service software is a plus
Excellent communication and customer service skills
Prior experience supporting power generation service operations preferred
Background working with diesel generators, engine-driven equipment, or industrial power systems preferred
Experience coordinating field service technicians preferred
Familiarity with preventative maintenance programs and service contracts preferred

Benefits

Comp & perks

Competitive wages – be paid your worth
Tuition assistance for ongoing education and career growth
Medical, dental, and vision coverage starting the first of the month following hire
PTO accrual starting day one
6 paid holidays plus 2 floating holidays
401(k) with company match
Company-paid short-term and long-term disability
Company-paid life insurance
Healthiest You virtual healthcare
Pet insurance
Employee discounts on products and services
Employee Assistance Program (EAP) – free 24/7 access
Paid health and wellness screening