Help Desk Technician

IntraFi

. Provide functional IT support to all user levels within IntraFi, as well as exceptional customer service/support to end users/customers of IntraFi’s products and services .

Posted 9/17/2026full-timeArlington • Virginia • United StatesJunior💰 $30 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing functional IT support and exceptional customer service, with a strong focus on troubleshooting, problem-solving, and effective communication in a help desk environment. Proficient in utilizing AI tools to enhance workflows and productivity while maintaining strong organizational skills.

Highest-signal resume keywords

Help Desk SupportAI Tools UtilizationProblem-SolvingCustomer ServiceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSoftware InstallationSystem MonitoringTroubleshootingComputer Diagnostics

Soft Skills

Excellent CommunicationInterpersonal SkillsMultitaskingSelf-DirectedResults-Oriented

Certifications & Qualifications

BS or Equivalent Experience

Industry Keywords

Financial ServicesIT Help DeskUser SupportRemote SupportTechnical Assistance

About the role

Key responsibilities & impact

Provide functional IT support to all user levels within IntraFi, as well as exceptional customer service/support to end users/customers of IntraFi’s products and services
Diagnose computer problems, install software, and perform tests on computer equipment and programs
Troubleshoot technical problems over the phone, remotely, and in person
Set up and deploy IT equipment, monitor systems, and perform maintenance
Provide technical support to onsite and remote employees and external customers as a key member of the IT Help Desk Team

Requirements

What you’ll need

Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity
One to three years of progressive experience in a help desk environment
Excellent written and oral communication skills and outstanding interpersonal skills sufficient to effectively promote good working relations with both nontechnical and technical business clients and coworkers
Superior problem-solving capabilities
Ability to multitask within tight deadlines and strong organizational skills
Self-directed and results/goal-oriented
BS or equivalent experience
Background in financial services is beneficial

Benefits

Comp & perks

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance