Customer Service Representative, Contract

Intrepid Asia

. Support managed shops by answering buyer inquiries through chat from different e-commerce platforms .

Posted 11/5/2026contractMandaluyong City • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and timely response to buyer inquiries. Proficient in managing buyer relationships and maintaining product knowledge to ensure customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceAbove Average English Communication SkillsProficient in MS Word and ExcelProblem-Solving SkillsExperience in Consumer Electronics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTyping SpeedProblem-SolvingEffective ListeningMultitaskingTime Management

Soft Skills

Professional AttitudeEmpathyClear Communication

Tools & Technologies

MS WordMS ExcelGoogle Sheets

Industry Keywords

BPOCaptive EnvironmentConsumer ElectronicsE-CommerceSEA E-Commerce Market

About the role

Key responsibilities & impact

Support managed shops by answering buyer inquiries through chat from different e-commerce platforms
Handle conversations professionally, clearly, and concisely to provide real-time help and solutions
Work closely with Vendor Acquisition, Key Account Management, Marketing, Production, and Fulfillment departments
Respond to buyer inquiries in a timely and accurate manner via chat
Identify buyer needs through relevant probing questions
Attend course refreshers to keep product and promotion knowledge up to date
Acknowledge and resolve buyer concerns and complaints
Analyze and report product and promotion issues
Update internal databases with product issues and valuable buyer discussions
Monitor buyer complaints and proactively initiate outbound chat
Maintain a positive, empathetic, and professional attitude toward customers
Ensure prime satisfaction of each buyer who reaches out via chat

Requirements

What you’ll need

Minimum of 2 years experience in Customer Service in a BPO or Captive Environment
Above Average English Communication Skills, both verbal and written
Above Average Typing Speed
Minimum of 1-year experience in Consumer Electronics or a similar industry (Customer Facing or Phone/Chat Support)
Proficient in MS Word and Excel as well as Google Sheets
Excellent in Problem-Solving skills, Effective Listening, and Proactive
Ability to multitask, prioritize, and manage time effectively
Advantage if has background or exposure to SEA E-Commerce Market

Benefits

Comp & perks

Competitive compensation
Comprehensive insurance
Ample leave
Formal training through face-to-face sessions
Coaching
Intrepid Academy access
Career growth and development opportunities
Opportunity to work on cutting-edge projects and advanced in-house technology
Team lunches, after-work hangouts, and events
Collaborative and supportive team culture