IT Support Engineer

Intrepid Asia

. Resolve IT support requests from employees in person, by email, through chat tools, or over the phone .

Posted 11/2/2026full-timeKuala Lumpur • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including installation and configuration of hardware and software, troubleshooting systems and networks, and managing IT assets. Proficient in delivering support for both Windows and Mac OS environments while ensuring effective communication with users.

Highest-signal resume keywords

Windows Operating System SupportMac OS Operating System SupportNetwork Setup (VLAN, VPN)Google Workplace FamiliarityIT Support for Senior Staff

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware InstallationSoftware ConfigurationSystem TroubleshootingNetwork MaintenanceIT Asset Management

Soft Skills

CommunicationTraining Support

Tools & Technologies

Sophos Endpoint SecurityMicrosoft 365 Office AppsOpenVPN ClientSlackZoomOdoo Helpdesk

Industry Keywords

IT SupportService RequestsEquipment ProcurementOnboardingOffboarding

About the role

Key responsibilities & impact

Resolve IT support requests from employees in person, by email, through chat tools, or over the phone
Install and configure computer hardware, software, systems, networks, printers, and scanners
Repair and replace equipment as necessary
Monitor, troubleshoot, and maintain computer systems and networks
Set up accounts for new users
Provide IT training support for onboarding and complete offboarding checklists
Log service requests and update tickets as needed
Manage IT assets and equipment procurement planning, and update the asset inventory
Coordinate with the SEA IT service team to test new technology and roll out updates
Contact Apple and Lenovo authorized service centres
Support overseas users

Requirements

What you’ll need

Experience supporting both Windows and Mac OS operating systems
Experience setting up a basic local network, VLAN, and VPN
Familiarity with Google Workplace, Lenovo/Apple hardware, Sophos Endpoint security, Microsoft 365 Office apps, OpenVPN client, Slack, Zoom, and Odoo helpdesk
Experience delivering IT support to senior members of staff within a large-scale organization
Conversational English

Benefits

Comp & perks

Formal training through face-to-face sessions, coaching, and Intrepid Academy
Real-world development opportunities through leading clients, working with advanced technology, and mastering best-in-class processes
Comprehensive insurance
Ample leave
Competitive compensation
Collaborative and supportive workplace culture
Team lunches, after-work hangouts, and events
Empowerment to shape the role and career growth
Opportunities to work with leading brands and advanced technology