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Operations Intern – E-Commerce Logistics
Intrepid Asia. Monitor the order process flow from receiving orders in Seller Center through delivery to the customer’s doorstep .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in warehouse operations and logistics, with a strong focus on monitoring order processes, managing returns, and analyzing operational metrics. Proficient in utilizing MS Office tools to support documentation and tracking of claims and returns.
Highest-signal resume keywords
Warehouse Operations ExperienceEcommerce KnowledgeLogistics ManagementMS Office ProficiencyStrong Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order Process MonitoringReturn Order ManagementClaims TrackingData AnalysisDocumentation Maintenance
Soft Skills
Team CollaborationTime ManagementAnalytical Thinking
Tools & Technologies
MS OfficeExcelOutlook
Industry Keywords
EcommerceLogisticsWarehouse OperationsReturn Rate AnalysisOperational Improvements
About the role
Key responsibilities & impact- Monitor the order process flow from receiving orders in Seller Center through delivery to the customer’s doorstep
- Assist in providing insights on day-to-day activities to ensure smooth operations
- Track and monitor customer return and failed delivery orders across Shopee, Lazada, and TikTok Shop
- Ensure return parcels are received at the warehouse within the expected SLA
- Flag delays or discrepancies in return movement
- Liaise with the warehouse team to confirm receipt of returned items
- Monitor claim submission timelines for lost or damaged return items
- Remind Operations Executives to submit claims within platform deadlines
- Track claim statuses, including submitted, approved, and rejected claims
- Maintain documentation for all claims
- Maintain daily and weekly trackers for return order status, outstanding returns, and claims raised versus pending
- Support analysis of return rate, failure rate, and loss trends
- Identify recurring return issues such as delays, damages, or missing items
- Highlight operational gaps and propose improvements
- Support ad-hoc operational projects
Requirements
What you’ll need- At least 6 months’ experience in warehouse operations
- Knowledge of warehouse operations, ecommerce, and logistics
- Ability to work as part of a team in a fast-paced and pressured environment
- Intermediate proficiency in MS Office, Excel, and Outlook
- Strong organizational skills with an analytical mind
- Strong time management skills
Benefits
Comp & perks- Dynamic, fast-paced operations environment with strong potential for career growth and development
- Access to advanced in-house systems, automation, and API-integrated warehouses
- International collaboration with regional and local teams
- Entrepreneurial initiative and opportunity to influence projects and company direction
- Team lunches, after-work hangouts, events, and shared social activities
- Formal training through face-to-face sessions, coaching, and Intrepid Academy
- Real-world experience leading clients, working with advanced technology, and mastering best-in-class processes
- Competitive compensation
- Comprehensive insurance
- Ample leave