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Senior Key Account Manager, E-commerce
Intrepid Asia. Act as the liaison between Intrepid, clients, and the platforms on which clients sell .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in eCommerce management, consumer marketing, and digital marketing strategies to drive online sales growth. Proven ability to foster client relationships and coordinate cross-functional teams to optimize service delivery and achieve business objectives.
Highest-signal resume keywords
ECommerce Platform ExperienceConsumer Marketing KnowledgeDigital Marketing ExpertiseClient Relationship ManagementNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ECommerce FundamentalsCampaign Strategy DevelopmentContent ManagementSales Growth ProposalsProcess Improvement
Soft Skills
Leadership SkillsInterpersonal SkillsProactive Self-StarterEmpathyFlexibility
Tools & Technologies
ShopeeLazada
Industry Keywords
Online Sales RevenueService Level AgreementClient CommunicationsBusiness OpportunitiesClient Attrition
About the role
Key responsibilities & impact- Act as the liaison between Intrepid, clients, and the platforms on which clients sell
- Oversee Intrepid-client relationships
- Determine opportunities and identify process improvements to grow online sales revenue
- Ensure delivery of the service level agreement
- Implement and execute the brand’s joint business plan with a platform
- Drive content management and optimization
- Develop and execute campaign strategies
- Represent the brand/seller in chat responses
- Coordinate operations capacity and process implementation
- Drive progressive revenue trends and overall online sales performance
- Foster client relationships and coordinate with sales, marketing, and support teams
- Design marketing strategies and sales growth proposals
- Handle client communications and prepare client reports
- Communicate client agendas to internal staff
- Coordinate client needs and contractual day-to-day duties
- Identify business opportunities and upsell services
- Minimize client attrition
Requirements
What you’ll need- Experience with eCommerce platforms (Shopee, Lazada, etc)
- Knowledge of eCommerce fundamentals
- Advanced knowledge of Consumer Marketing and Digital Marketing
- Excellent leadership skills
- 3–5 years of experience in eCommerce or the brand industry
- Proactive self-starter who understands Intrepid vision and mission
- Excellent negotiation skills
- Strong interpersonal skills (empathy and flexibility)
- Fluent in English
Benefits
Comp & perks- Career progression and personal development opportunities
- Advanced systems and tools to support client-store management
- Collaborative and supportive team environment
- Cutting-edge projects and entrepreneurial opportunities
- Team lunches, after-work hangouts, and events
- Formal training through face-to-face sessions, coaching, and Intrepid Academy
- Comprehensive insurance
- Ample leave
- Competitive compensation