Senior Key Account Manager, Ecommerce

Intrepid Asia

. Serve as liaison between Intrepid, clients, and ecommerce platforms .

Posted 11/7/2026full-timeBangkok • ThailandSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in eCommerce operations, client relationship management, and data-driven decision-making to enhance online sales performance. Proficient in developing campaign strategies and optimizing content while fostering collaboration across teams.

Highest-signal resume keywords

Ecommerce BackgroundData Management SkillsClient Relationship ManagementTeam Management SkillsProficient in Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign Strategy DevelopmentContent OptimizationBudget PlanningRetail Process UnderstandingAnalytical Skills

Soft Skills

Negotiation SkillsCommunication SkillsEmpathyFlexibilityProactive Self-Starter

Tools & Technologies

PowerPointExcelTikTok Ecosystem

Industry Keywords

Client NPSSales Growth ProposalsService-Level AgreementsOnline Sales RevenueProcess Improvements

About the role

Key responsibilities & impact

Serve as liaison between Intrepid, clients, and ecommerce platforms
Oversee Intrepid-client relationships
Determine opportunities and identify process improvements to grow online sales revenue
Ensure delivery of service-level agreements
Deliver and perform against KPIs for brand and seller partners through internal and external coordination
Manage content optimization
Develop and execute campaign strategies
Represent brands or sellers in chat responses
Implement operations capacity and processes
Drive progressive revenue trends and overall online sales performance
Foster client relationships and collaborate with sales, marketing, and support teams
Design sales growth proposals
Handle client communications and prepare client reports
Communicate client agendas to internal staff
Ensure client needs are met and voices are heard
Maintain positive client NPS
Manage junior team members

Requirements

What you’ll need

Good in English
Solid team management skills
eCommerce background from a brand, platform, or enabler
Proven experience with TikTok and strong understanding of the TikTok ecosystem
Strong data management and analytical skills
Ability to organize, interpret, and leverage data to drive business decisions
Proactive self-starter who understands Intrepid's vision and mission
Understanding of retail processes, including stock management (sell in and sell out)
Experience in budget planning and commercial solutions planning
Excellent negotiation skills
Good communication and relationship management skills, including empathy and flexibility
Proficient in Excel and PowerPoint

Benefits

Comp & perks

Career progression and personal development opportunities
Advanced systems and tools supporting client store management
Collaborative and supportive team environment
Formal training through face-to-face sessions, coaching, and Intrepid Academy
Real-world experience leading clients, working with advanced technology, and mastering best-in-class processes
Comprehensive insurance
Ample leave
Team lunches, after-work hangouts, and company events
Entrepreneurial initiative and ownership opportunities